Ratings based on 956 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
by A verified traveler
Posted 16 Jun 2024
Spacious rooms, pleasant atmosphere.
by A verified traveler
Posted 6 Jun 2024
I searched for a property with a pool and parking, but discovered when I got there I had to pay £21 to park and £20 to use the pool, so it wasn't really included at all. The Expedia search didn't highlight these additional costs.
Comment from Hotel Management
9 Jun 2024 by Kate Front Office Manager, Hotel Management
Dear Steven,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the unexpected charges for parking and pool use. We will work to ensure that such important information is clearly communicated in our listings. We appreciate your feedback and hope to have the opportunity to welcome you back under better circumstances.
by A verified traveler
Posted 29 May 2024
Air conditioning not good, replaced by small AC unit but room was still very warm and unable to open the windows. Limited hours for pool. Carpet very stained in places and worn.
The bed was very uneven, obviously 2 beds put together which i think is usually the case in hotels but the sides didnt seem to match and one seemed very dipped in the middle.
Comment from Hotel Management
30 May 2024 by Reservation Team, Hotel Management
Dear Macalla Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team
by A verified traveler
Posted 26 May 2024
The staff were very helpful and friendly, great stay
Comment from Hotel Management
28 May 2024 by Reservation Team, Hotel Management
Dear Matthew, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team
by A verified traveler
Posted 23 May 2024
Nice hotel
Comment from Hotel Management
24 May 2024 by Reservation Team, Hotel Management
Dear Brett , Thank you for taking the time to leave your review. We are delighted that you enjoyed your visit. We look forward to welcoming you back in the future. With regards, Reservation team
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
9 Jun 2024 by Kate Front Office Manager, Hotel Management
Dear Preye,Thank you for your rating. We're glad to see that you had a positive experience during your stay. If there's anything specific you feel we could improve upon to earn that extra star next time, please feel free to let us know. We look forward to welcoming you back again soon!
by A verified traveler
Posted 13 May 2024
Staff were amazing here, especially ruth the receptionist
Comment from Hotel Management
14 May 2024 by Reservation Team, Hotel Management
Dear Anthony , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
9 Jun 2024 by Kate Front Office Manager, Hotel Management
Dear Jamie,Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations. If there's anything specific that we could have done better, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to improve upon your next visit.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Reservation Team, Hotel Management
Dear Mark Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team
