Ratings based on 941 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2024
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Comment from Hotel Management
20 Jun 2024 by David Lecoq, Hotel Management
Dear Philip,Thank you very much for this perfect score. I am looking forward to seeing you soon.Kind regards.
by A verified traveler
Posted 19 Jun 2024
Hotel is clean enough for a city centre property. The staff are the best part of the entire experience - an absolutely lovely lot. But the stinger for me was the sheer hike of their event pricing which really made everything painful - the single beds and old amenities at some 4x the price of normal.
Comment from Hotel Management
20 Jun 2024 by David Lecoq, Hotel Management
Dear Kellie,thank you very much for your feedback. I hope to see you again in our property.Kind regards.
by A verified traveler
Posted 17 Jun 2024
The hotel is in a great walkable location - with Cardiff Castle basically around the corner. Would highly recommend.
Comment from Hotel Management
17 Jun 2024 by David Lecoq, Hotel Management
Dear Loren,Thank you for this 5/5. I am looking forward to seeing you soon.Kind regards.
by A verified traveler
Posted 12 Jun 2024
I think the staff were second to none and were fantastic. Was taking my daughter to see Pink and they were so lovely to her. The bed and pillows were comfy and the breakfast was very fresh and tasty.
Only negative was the room was facing queen street and i was woken up very early with them cleaning the street. Also, there was next to no shower gel in the room.
Otherwise, it was a very enjoyable stay.
Comment from Hotel Management
12 Jun 2024 by David Lecoq, Hotel Management
Dear Matthew,Thank you very much for your review. It was a pleasure to look after you and your daughter.See you soon.
by A verified traveler
Posted 30 May 2024
Clean and walking distance to city centre, castle shopping and dining
Comment from Hotel Management
30 May 2024 by David Lecoq, Hotel Management
Dear Hannah,I glad to read that you have enjoyed your trip in Cardiff. I am looking forward to seeing you soon in our hotel.Kind regards.
by A verified traveler
Posted 28 May 2024
Had a lovely stay, there was a small problem getting into our room when we got in at 2am but the gentleman on reception sorted it quickly and allowed us a later checkout to compensate which we were very grateful for!
Will definitely return next time we’re in the cit!
Comment from Hotel Management
28 May 2024 by David Lecoq, Hotel Management
Dear Louisa,Our job is to look after our guests regardless the time. See you soon.Kind regards.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
16 Jun 2024 by David Lecoq, Hotel Management
Dear Marie,Thank you for your support with this perfect 5/5. I am looking forward to seeing you soon.Kind regards.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by David Lecoq, Hotel Management
Dear Sanjay,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted 23 May 2024
Some staff were lovely, others less so. We were told we could get water in the bar for example - but when pushed, the bar person reluctantly went to find a bottle. Location is very convenient but there’s not much atmosphere. Decent functional stay.
Comment from Hotel Management
24 May 2024 by David Lecoq, Hotel Management
Dear Kate,thank you very much for this constructive feedback. I hope we will have the pleasure of welcoming you agin in our hotel.Kind regards.
by A verified traveler
Posted 16 May 2024
Convenient location in the heart of Cardiff
Comment from Hotel Management
17 May 2024 by David Lecoq, Hotel Management
Dear Kevin,thank you for your positive review. I hope to see you soon in our hotel.Kind regards.
