Ratings based on 953 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
So near to everything x
Comment from Hotel Management
13 Jun 2024 by Billie , Hotel Management
We are please that you enjoyed your stay we are very fortunate with our location to everything that Cardiff has to offerMany thanks Billie
by A verified traveler
Posted 3 Jun 2024
Very convenient
Comment from Hotel Management
13 Jun 2024 by Billie, Hotel Management
We are please you found our hotel convenient and we hope to welcome you again soon Many thanks
by A verified traveler
Posted 1 Jun 2024
I thought i would stay in a different hotel to one I normally stay in. It was a clean room however it was located in what seemed to be the basement with no real window other than whst felt like a grate on what would be level with the pavement outside (i am guessing this however as it was an inch from thr ceiling and only approx 8inches high and so far from the rooms floor that you could not hope to see out of it) if i had realised that this was what i was paying for, I could have paid £10 more and stayed in the clayton next door which is much nicer
Comment from Hotel Management
6 Jun 2024 by Hotel Manager, Hotel Management
Hi Hazel, thank you for leaving feedback on your stay with us - we are sorry to learn you were not happy with your room. While our lower-ground floors are a little more spacious, we appreciate that the window designs are not for everyone! If you stay with us again please do not hesitate to ask the team for a higher floor.
by A verified traveler
Posted 24 May 2024
the price was very good for the area it was in. right next to everything. the rooms are super tiny which is fine but my room was right next to where the custodian room was so every morning i was woken up to the carts hitting my door as they walked in and out of the room which was very loud. there was also noises constantly coming from the air vent even when it wasn’t on which was very loud and kept me up as well. my key cards kept being deactivated as well which was frustrating to have to constantly get new ones.
by A verified traveler
Posted 23 May 2024
The property is conveniently located near the train station. Great property and good value. Breakfast was good all you can eat buffet style. Very professional and friendly staff. I had a awesome time. I highly recommend the stay here.
Comment from Hotel Management
13 Jun 2024 by Billie, Hotel Management
Thank you so much for your lovely review I will pass on your kind words to my team
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
13 Jun 2024 by Billie, Hotel Management
thank you for such a great score!
by A verified traveler
Posted 16 May 2024
Really like staying here it close to everything so i could get abou easy. The bed was also comfortable
Comment from Hotel Management
13 Jun 2024 by Billie , Hotel Management
So happy you enjoyed your stay!We will look forward to your next visit
by A verified traveler
Posted 15 May 2024
Only thing that was wrong was that the lift was broken so had to climb to the fourth floor but had a lovely stay. Very clean and very welcoming staff, will be staying again!
Comment from Hotel Management
13 Jun 2024 by Billie, Hotel Management
Thank you for such good review We are aware of how inconvenient our lift being out of service was and assure your that it is not a regular accurencewe hope to welcome you again and the lift is back in action
by A verified traveler
Posted 12 May 2024
Very friendly and helpful staff.
Comment from Hotel Management
12 May 2024 by Mojeed, Hotel Management
Thank you very much, please do visit again.
by A verified traveler
Posted 8 May 2024
Great location
Comment from Hotel Management
13 Jun 2024 by Billie , Hotel Management
thanks so much for your reviewwe are very central for getting about Cardiff
