Ratings based on 542 Verified Reviews

3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Brief One Night Stop.

Posted 22 Sep 2023 on Hotels
Very basic and small. Tucked into some industrial like area. Saving grace is gas station just 400m away and we were able to top up before our next journey as our gas was running very low.
5 out of 5
by A verified traveler from Livingston

Posted 1 Sep 2023
Got everything we expected.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Feb 2023 on Hotels
1 out of 5
by A verified traveler

Posted 12 Sep 2022 on Hotels
Comment from Hotel Management
29 Nov 2022 by Floriane, Hotel Management
Chère Victoria,Nous sommes navré de savoir que vous n'avez pas été satisfait lors de votre venue à l'hôtel.N'hésitez pas à en parler au personnel d'accueil afin de solutionner avec vous les soucis rencontrés.
3 out of 5
by A verified traveler

Posted 11 Sep 2022 on Hotels
This is a basic hotel about a 10 minute walk from Carcassonne airport. We were made welcome by friendly staff. Our bedroom was clean as was the bathroom but there was a very strong nauseating smell of drains. We had to close the bathroom door during the night. The breakfast was excellent. However we were met with a point blank refusal when we asked if we could leave our luggage at the hotel for a few hours before our afternoon flight. We were told very firmly that once we had checked out we had checked out!
Comment from Hotel Management
29 Nov 2022 by Floriane, Hotel Management
Dear Pamela,Thank you for taking the time to leave a review of our establishment following your visit.We are sorry for the problems encountered during your stay. Do not hesitate to ask our reception staff to assign you another room if you find yourself bothered by odors.We are surprised at the refusal to keep your luggage after your departure because it has happened to us several times to keep the luggage of our customers, especially if they are on foot.Nevertheless, we will of course pass on the information.
5 out of 5
by A verified traveler

Posted 13 Jul 2022 on Hotels
Comment from Hotel Management
29 Nov 2022 by Floriane, Hotel Management
Chère Evelyn ,Nous vous remercions d'avoir laissé une note très positive suite à votre séjour dans notre hôtel.Au plaisir de vous accueillir lors d'un prochain séjour
4 out of 5
by A verified traveler

Nice pool

Posted 23 Jun 2022 on Hotels
Staff was fantastic to deal with, The hotel was a little dated but clean and well maintained.
Comment from Hotel Management
7 Jul 2022 by floriane, Hotel Management
Dear Customer, Thank you for leaving a review of our hotel following your stay. Indeed, our heated swimming pool is a big advantage for our hotel. We are in the process of refreshing our hotel by changing the carpets to parquet, we have refreshed the paintings and we are bringing a little more modernity to our establishment every day in order to be in tune with the times. Floriane, manager
1 out of 5
by A verified traveler

Posted 21 Jun 2022 on Hotels
The cool Receptionist has put us in the wrong room as the roof was open and many birds were flying into the roof. it may be nest in the roof straight from our room. there are many poo of birds falling on the balcony near our door. the swimming pool is lovely, but too small for swimming. the path to Airport is not good and rough for the case to rolling.
Comment from Hotel Management
29 Nov 2022 by Floriane, Hotel Management
451 / 5 000Résultats de traductionDear Gabriele,Thank you for taking the time to leave your review following your stay at our hotel.We are sorry for the inconvenience encountered in your room and have taken the necessary measures after your stay to close the roof access to birds.Our swimming pool is still 9m by 4m, which is more than enough for swimming, cooling off and leaving room for our terrace and deckchairs.
4 out of 5
by A verified traveler

Good, basic place to stay.

Posted 4 Jun 2022 on Hotels
A sort of French equivalent of a Travelodge - everything you need but no frills. Limited dining menu but several places to eat nearby, plus supermarket. Staff were very helpful and gave us advise on travelling into Carcassonne. No complaints, but nothing especially outstanding either.
Comment from Hotel Management
17 Jun 2022 by floriane responsable, Hotel Management
Dear Customer, Thank you for taking the time to share your experience following your stay in our hotel. Our hotel is ideally located in a commercial area. Our menu offers a choice of 3 starters, 3 main courses and 3 desserts, but we also recommend a wide choice of restaurants in the city. Floriane, manager
5 out of 5
by A verified traveler

Cheap and cheerful

Posted 20 Oct 2021 on Hotels
We stayed here the evening before an early flight from Carcassonne airport and it offered everything we needed. Close to the airport, close to restaurants and a supermarket, friendly staff, clean and comfortable. Would happily stay here again.
Comment from Hotel Management
24 Oct 2021 by Mélinda, réceptionniste, Hotel Management
Dear Customer, Thank you for sharing with us your satisfaction following your stay in our establishment. We are delighted that your stay lived up to your expectations. Hope to see you again soon
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