Ratings based on 9 Verified Reviews
4.2 Room cleanliness
4.6 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Mar 2020 on Hotels
Comment from Hotel Management
22 Mar 2020 by Marie, Hotel Management
Good day Robert,
Thank you for your review. We will strive harder for a score of 10 for our service. Enjoy and be safe for the rest of your travels in the Philippines.
Respectfully,
Ashley and Bill's Suites 'N Garden
by A verified traveler from Mandaue
Posted 2 Sep 2019
Very clean place. Staff was very friendly. There was a store across the street. And was very close to everything I needed
Comment from Hotel Management
2 Sep 2019 by Loida, Hotel Management
Thank you so much for your excellent review. The staff enjoyed your stay. Your review is very inspirational to the entire management and staff to even to more. Thank you. We look forward to serving you again. Best regards. Ashley and Bill’s Suites ‘N Garden
by A verified traveler
Great customer service served with a smile
Posted 21 Mar 2019 on HotelsI came to stay at this hotel as my family live nearby. This small property is tucked away just off the main road in Carcar, and reminds me of the townhomes in America. Our room was small but since we opted for the economy room, it was a good bang for buck. It also had everything we needed; bed, dinette, full restroom with hot shower, and A/C for when you need to get out of the heat. Where this place shines is the customer service. The staff was kind, friendly, and always smiling. They kept checking on us to see if we needed anything, which was comforting. They are also very knowledgeable of the area so getting directions was simple. There is also is also a very delicious breakfast served daily that is homemade. It is a full course meal with full service staff served outside under the pavilion that felt like the royal treatment. Romantic like as well. We also got the tasty basket with free bottled water. There aren’t many tourists attractions in Carcar but don’t be afraid to stay here when tourist area is full on the southern side of the island as there are local services nearby to take you down to have a good time. We will be staying here again in the near future.
Comment from Hotel Management
25 Mar 2019 by Loida, Hotel Management
Thanks Judas for your sweet Review. Our goal is to provide the best customer service that we possibly can. Yes, we tried to offer guests a comfortable feeling almost like the Vacation Houses in Orlando, Florida and we aim and we try have it like Disney" which is "Customer Satisfaction". I love Disney because I am always Happy when I get out of that park and that is what I like all of our guests to experience in our Hotel as well during and after Stay. I will share your kind and sweet message to my staff which I need for Process Improvements. Thank you. Hope to see you again. From the Staff of Ashley and Bill's Suites 'N Garden
by A verified traveler
Posted 5 Mar 2019 on Hotels
Location is good and staff pleasent.
Comment from Hotel Management
12 Mar 2019 by LOIDA, Hotel Management
THANK YOU FOR STAYING WITH US. IT WAS A PLEASURE SERVING YOU. PLEASE COME BACK AGAIN. HOPE YOU HAVE A GREAT TIME IN YOUR VISIT IN THE PHILIPPINES. BEST WISHES FROM ASHLEY AND BILL'S SUITES 'N GARDEN STAFF
by A verified traveler from Gold Coast Australia
Posted 5 Nov 2018 on Wotif
Nice rooms in the heart of Carcar. Secure location and 24 hour staff
Comment from Hotel Management
8 Nov 2018 by LOIDA, Hotel Management
Hi Nigel, Thanks for the sweet and kind compliment. It was an honor to receive you and Ms. Smith. Hope to see again.
From the Staff of Ashley and Bill's Suites 'N Garden
by A verified traveler from Tagum City Philippines
Posted 18 Sep 2018
Nice room near several hubs of activity, on-site staff provided us with excellent native foods breakfasts two of our mornings there... real treats! Additionally, a welcome basket full of fruit and local confections as well as complimentary drinks greeted our arrival.
Comment from Hotel Management
20 Sep 2018 by ASHLEY AND BILL'S SUITES'N GARDEN, Hotel Management
Hello Leonard. We are glad you were happy with your stay. We sincerely appreciate your inspiring Feedback as this will be our tool to reach higher for Customer Satisfaction. We wish you and loved one safe and that you enjoy the rest of your travels in the Philippines. We would love to have to back again and
look forward to serving you in the near future. Best Regards. The Management and Staff of Ashley and Bill's Suites 'N Garden, Carcar City, Cebu, Philippines 032487-7399.
by A verified traveler from CarCar, Cebu Philippines
Posted 7 Sep 2018
Great staff, nice facilities and amenities, good safe location
by A verified traveler
Booby trap!!!
Posted 3 Dec 2017 on HotelsFirst of all who will make u pay deposit that's 400% of what u paid for a room. We paid P916 for a night but their deposit is P5000!! The room is good for 4 adults and 3 kids. So if u exceed the number of people that the room cab accommodate, that's the time that u can pay for additional person. When i booked the room automatically it will default to 2 occupants. I tried changing it to 3 and its the same amount. So when i booked the room i dint changed the occupants coz anyways it's the same amount that we will be paying. But they let us pay additional P300 coz i only booked it for 2 people. It's not even in their terms that we need to pay for additional people staying more than 2 for a room that's good for 4 adults. It was a booby trap! If i were u, look for other place to stay where u dont need to pay P5000 for a deposit and not a misleading ad.
Comment from Hotel Management
21 Dec 2017
Sorry that you had a problem Please contact Expedia.com for Booking Issues.
by A verified traveler
Gute Unterkunft in CarCar City
Posted 16 Jan 2020 on HotelsSehr nettes und zuvorkommendes Personal.Das Zimmer hat alles nötige und ihr habt super gutes warmes Wasser. Endlich hatten wir schnelles und stabiles Internet. Es gab such einen tollen Begrüßungskorb...Nur Essen sollten Sie nicht offen stehen lassen,da es Ameisen anzieht.
Comment from Hotel Management
16 Jan 2020 by LOI, Hotel Management
Thanks for the compliments. The staff were very happy to take care of your needs. Please come back again! Hope you enjoy the rest of your travels in the beautiful Islands of the Philippine. Take care.
Ashley and Bill's Suites 'N Garden
