Ratings based on 140 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
by A verified traveler
Posted 14 Jun 2024
by A verified traveler
Posted 14 Jun 2024
Clean and comfortable but the air conditioner needs repaired because it’s making a loud noise. Area near door lock was battered as if someone had previously tried to break in. TV remote was missing. However When I stayed the previous week, none of there problems were existed on another room. Only other thing was breakfast extremely limited and the waffle iron wasn’t clean
by A verified traveler
Posted 16 Apr 2024
It was very clean and quiet.
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Hello Swazi, It was a pleasure to read your fantastic review of the University Inn of Carbondale. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.
by A verified traveler
Posted 10 Apr 2024
For Carbondale to be the intersection of two solar eclipses, this place did little to encourage guests to return. The grass was not cut, the parking lot needs repaving, and various other things could have made our trip much better. It’s like they don’t really care about their establishment with the boarded up windows, and such. Very disappointing.
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Hello WENDY, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Hi John, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.
by A verified traveler
Posted 8 Apr 2024
It was just gross. We ended up staying because we had no other options. I do not recommend at all.
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear Daniel, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.
by A verified traveler
Posted 16 Mar 2024 on Hotels
Electric outlet didn’t work in bathroom. Bathtub wouldn’t drain and no hair dryer. Breakfast just ok.
Comment from Hotel Management
26 Mar 2024 by General Manager, Hotel Management
Dear Darla, thank you for taking the time to comment on your stay. However, we are disappointed that you had some issues with the bathroom. Our goal is to provide an exceptionalexperience for each of our guests; therefore, we regret not meeting yourexpectations. We are grateful for your feedback and your patience.Kind Regards,General Manager
by A verified traveler
Posted 2 Mar 2024 on Hotels
My stay was excellent.
Comment from Hotel Management
7 Mar 2024 by General Manager, Hotel Management
Dear Robert, thank you for the generous rating. It is always gratifying to receive praise forexceeding expectations, and we are delighted you enjoyed your stay. It was ourpleasure hosting you at the University Inn of Carbondale; we hope to see you again soon.Kind Regards,General Manager
by A verified traveler
Posted 9 Feb 2024 on Hotels
Comment from Hotel Management
1 Mar 2024 by General Manager, Hotel Management
Dear Cheyenne, thank you for choosing the University Inn of Carbondale. We are dedicated to providing a comfortableand pleasing atmosphere for all of our guests; therefore, we love that you had apleasant stay. It was our pleasure hosting you, and we look forward to anotheropportunity to make your next visit a great one.Kind Regards,General Manager
