Ratings based on 329 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
N/A
Comment from Hotel Management
12 Jun 2024 by Richard P, Hotel Management
Thanks for taking the time to review Home2 Suites Carbondale.
by A verified traveler from Burbank
Posted 7 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Richard P, Hotel Management
Thanks for your review. We hope to see you in the future.
by A verified traveler
Posted 28 May 2024
Fire alarm went off in the middle of the night and everyone had to evacuate the building. I was unable to return to sleep. A wasted nighr in the hotel.
Comment from Hotel Management
29 May 2024 by Richard P, Hotel Management
We apologize for the inconvenience of the fire alarm. We hope to welcome you back for a more enjoyable experience in the future here at Home2 Suites by Hilton Carbondale.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Richard P, Hotel Management
Thank you for your review. We look forward to seeing you again at Home2 suites by Hilton Carbondale.
by A verified traveler
Posted 25 May 2024
Enjoyed our day, friendly staff
Comment from Hotel Management
26 May 2024 by Richard P, Hotel Management
It is great to hear our staff was friendly. We look forward to seeing you again.
by A verified traveler from Everett
Posted 17 May 2024
Our stay matched our hopes and expectations. Availability of parking spaces was quite challenging, though.
Comment from Hotel Management
17 May 2024 by Richard P, Hotel Management
Thanks for your review. We are aware of parking issues and working on this. We are glad to hear your stay matched your hopes and expectations.
by A verified traveler from McDonough
Posted 14 May 2024
Side door broken, friends could not get in lobby, would not let me change reservation. Would definitely stay at Hampton or giant city lodge next time. Poor management communication
Comment from Hotel Management
14 May 2024 by Richard P, Hotel Management
We apologize about the side door. Our front desk did explain that we were unable to modify your reservation and also this communication was shared with you by management. It was also explained to you that our front door is locked 24/7. There is a phone located inside the front door and guests or visitors of guests can call the front desk so we can let you in or your visitors in. The front door is locked at all times for the safety of our hotel guests. If you would like to further discuss your concerns we invite you to contact us at (618) 529-2555
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Richard P, Hotel Management
We thank you for your feedback. We look forward to seeing you in the future. Thanks for staying with us at Home2 Suites by Hilton Carbondale.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
27 May 2024 by Richard P, Hotel Management
We hope to welcome you back in the future for a more enjoyable stay. If you with to discuss your most recent stay please contact us here at Home2.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
13 May 2024 by Richard P, Hotel Management
We noticed that you gave a 4 our of 5. Do you mind us asking what we could have done better during your stay?
