Ratings based on 487 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Staff was friendly. Could have been a little cleaner. Bed skirts had several weekends of filth on them.
by A verified traveler
Posted 27 May 2024
The facilities were not well maintained.
by A verified traveler
Posted 20 May 2024
Very clean. Great breakfast and staff!
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 27 Apr 2024
We were in Carbondale for the solar eclipse, so the hotel was very busy. The staff was still very friendly and the manager in particular was very enthusiastic about greeting each guest.
by A verified traveler
Posted 21 Apr 2024
I always stay here when i visit my daughter at SIU. Clean, friendly. Beds are comfortable. The pool and hot tub are well maintained. Overall, great hotel!
by A verified traveler
Posted 20 Apr 2024
They put us in a top floor room when we asked. That was nice. Room was good. But the breakfast was terrible .
by A verified traveler
Posted 11 Apr 2024
stayed one night to experience the eclipse. Liked the clean room, the hotels location and surrounding area. Did not like the astronomical room rate which totaled almost $500
by A verified traveler
Posted 6 Apr 2024
At first when looking at the first couple reviews I was a little worried. But I have to say this property was great. We were greeted at the front desk by a friendly, smiley employee. Our room was very spacious and clean. Bed was comfy. Went to go sit in the hot tub and there were no towels. Went to the front desk and asked if there were towels or do we take our bathroom towels. The gentleman behind the desk said no he will get towels and immediately grabbed towels and brought them out to us and apologized. Breakfast was also amazing. They had cheese omelette’s, sausage and potatoes along with your usual continental breakfast food. I would absolutely recommend staying at this hotel.
