Ratings based on 116 Verified Reviews
3.9 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2021
I can’t explain how dirty this hotel was! But i have pictures which I would love to share with Expedia.
This hotel was full of mold everywhere specially room. We told management as soon as we checked in, we have been completely ignored! Staff weren’t friendly at all , didn’t help. Now we checked out and seeing a doctor because of my husband sever allergies to MOLD which we explained to them. But im holding expedia accountable since we trusted expedia to book. We never had such an sever issue with the cleanliness of a hotel, this was more than cleanliness. This was a safety health related issues. I wish I could upload pictures to review but im hoping expedia give the opportunity to share pictures at least with them. This is not acceptable, this is people’s health on the line!
Refrigerator was broken, we told them they said they will fix it! Nothing! Literally they ignored everything. Even manager requested us to email him the pictures of molds in the wall/ceiling/bathroom , we did he just said thank you. Seriously?! Now my husband is severely sick and coughing so bad we are in Naples currently and looking for a doctor! We checked out this morning and not happy at all since the check in!
I need expedia to email me so i can share photos of this horrible place!
by A verified traveler
Capri
Posted 3 Jan 2020 on HotelsOverall the hotel was what I expected from the pictures on the site .
by A verified traveler
Posted 16 Jul 2019
Couldn't believe how central the hotel was. Lovely little pool, and view from our balcony. Can't wait to go back.
by A verified traveler
Posted 22 Jun 2019
Great location. Horrible soundproofing; the people in the room
next door sounded really loud and they were talking normally!
by A verified traveler
Posted 15 Jun 2019
by A verified traveler
Good value for money for weekend exploring Capri
Posted 1 Jun 2019 on HotelsGreat position, room big enough and clean, staff pleasant.
by A verified traveler from London, UK
Only good thing is location
Posted 21 Jul 2017 on EbookersThe best thing about this hotel is its location and the small pool area outside but it stops there.
The rest is pretty average, with poor service, sugary breakfast and facilities.
No iron available for ironing clothes and their ironing service closes at 5. The staff doesn't speak much English.
I booked through ebookers over phone after deciding to change from a different hotel that was already booked. I had to make a separate booking so had to use a different card for this change as I only had that handy. I was told the hotel charges in euros before arrival so if I wanted to change the card I would have to call the hotel directly. The first time I called the reception desk they asked me to call next day as reservations was closed, so next day I spoke to reservations. The lady over phone affirmed she changed the card details successfully. When I asked them to make sure they don't charge the wrong card and please delete the previous GBP card as my bank charges substantial fees for the transaction. The lady assured me that she was the one who charges the card and it was no problem.
When we arrived at the hotel, I asked to see what card had been charged and of course it was the one I asked them NOT to charge. No explanation was given, no offer to reverse the charge and charge a different preferred card. The receptionist just shrugged and said there's nothing you can do about it. When we asked for the manager, he or she wasn't available. Nothing the next day either.
Poor.
by A verified traveler
Posted 2 Jul 2017 on Hotels
by stacey from Dublin
Posted 21 Aug 2016 on Hotels
Room with a balcony, great views..recommend
Recommended
for Everyoneby A verified traveler from United States
Great location/ nice terrazzo for drinking wine
Posted 7 Aug 2016
Pros: Terrazzo, pool, location
Cons: Better linens for the bed
Location: Plenty of restaurants, shops nearby
Did not know what to expect but was very pleased with hotel.
