Ratings based on 354 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lakewood Wa
Posted 27 May 2024
Comment from Hotel Management
2 Jun 2024 by Hennie Erlank, Hotel Manager, Hotel Management
Dear David,Thank you for your perfect rating. I am pleased that your time with us was memorable.Kind regards,
by A verified traveler
Posted 5 Apr 2024
Staff was amazing! We booked two rooms (family of four) and they allowed us to change to a family suite. The staff was amazing! The hotel is beautiful. Breakfast is excellent. We used the hotel driver, great service in amazing vehicles. We felt safe inside and around the property. Definitely recommend for families with kids. Plenty of pools and rooms with pool access.
Comment from Hotel Management
10 May 2024 by Hennie Erlank, Hotel Manager, Hotel Management
Dear Ricdamis,Thank you for taking the time to compile your review.I am pleased that your stay with us was enjoyable and that you had a memorable time.We look forward to welcoming you back.Kind regards,
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
10 May 2024 by Hennie Erlank, Hotel Manager, Hotel Management
Dear Dale,Thank you for your review.Kind regards,
by A verified traveler
Posted 12 Mar 2024
Beautiful hotel and a great location.
by A verified traveler from Southend On Sea
Posted 29 Feb 2024
This hotel is beautiful set in such a central location. We had a cabana pool room which led out onto a small patio and then the small front pools.
The room was well equipped and kept immaculate by the daily housekeepers.
The bell staff were more than helpful .
Breakfast was lovely with plenty of choices and the pool waiting staff amazing - nothing was too much trouble
We will definitely return.
We had an issue when we arrived but I don’t think that was the hotels fault more the central reservations team so I won’t hold it against the hotel as they more than made up for it
by A verified traveler
Posted 24 Feb 2024
Loved it!
by A verified traveler
Posted 1 Feb 2024 on Hotels
The bay hotel has a beautiful setting overlooking camps bay with amazing facilities.
A special hotel for a luxurious stay.
by A verified traveler
Posted 7 Jan 2024 on Hotels
by A verified traveler
Posted 18 Nov 2023
Great location and friendly staff
by A verified traveler
Posted 17 Nov 2023
This hotel lost our reservation which was most inconvenient but upgraded our room at no extra charge to make up for their error. The location in Camps Bay cannot be beat.
