Ratings based on 228 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Smallish rooms but well designed and had everything we needed. Only issue was that hot water was sometimes difficult to get in the shower but it was warm enough to use, just not optimal.
Comment from Hotel Management
27 May 2024 by A, Hotel Management
Dear Benoit,Thank you for taking your time to rate and comment about our facilities. It is highly appreciated. I have taken note of your comment regarding hot water and have addressed with our Maintenance Manager. My apologies for the inconvenience caused.Kind regards,AndrewDeputy General Manager
by A verified traveler
Posted 2 May 2024
The hotel was satisfactory but did not meet my limited expectations. It is true that the breakfast is bad and that the rooms are small. There’s no closet so I left my clothes in my carry-on for my 2-week stay at the hotel. Shower is very nice but bring your own toiletries rather than the green all-in-one shampoo/soap provided.
A big bother for me and colleagues were the very uncomfortable beds and pillows. I did ask reception if other pillows were available and they said no. With the exception of one person, reception is helpful and welcoming.
The hotel is connected via the parking lot to its sister hotel which does have a small gym and bar with a rooftop area. The V&V restaurant at the sister hotel takes orders for pick-up too, however, overall the food is not very good.
Convenient 5-10 min walk to historical downtown area and 20 min to Waterfront.
Comment from Hotel Management
2 May 2024 by Sbu, Hotel Management
Dear Stefanie, thank you for taking your time to rate and give us feedback. It is really appreciated. I have escalated your concerns to the relevant head of departments in order to have them addressed, however do note that StayEasy Hotel is a limited-service hotel. Kind regards, Sibusiso Skosana Guest Services Manager
by A verified traveler
Posted 5 Apr 2024
Love staying at this hotel so amazing
Comment from Hotel Management
8 Apr 2024 by A, Hotel Management
Dear Andre,Thank you for the feedback. It is highly appreciated. I am glad that you enjoyed your stay with us.Kind regards,AndrewDeputy General Manager
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
17 Mar 2024 by A, Hotel Management
Dear Saratou,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager
by A verified traveler
Posted 16 Mar 2024
Like anyone going to a city for the first time, there is typically some apprehension but everyone at Stay Easy Cape Town was so warm and welcoming, my wife and I were very comfortable. Bevan at the front desk was a master at his craft........going the extra mile, very accommodating and understanding. I had a challenge with my credit card and he dealt with it with such professionalism and midas touch that we would definitely recommend this property.
Comment from Hotel Management
17 Mar 2024 by Phelo Nyovu , Hotel Management
Dear Prince Thank you for taking your time to rate our facilities. It is really appreciated the positive feedback. Kind regards
by A verified traveler
Ok stay
Posted 28 Feb 2024 on HotelsGood stay. This is not an exceptional hotel but it is a good stay. It was very clean and quiet. It has amazing views. Good AC and hot water. The bed was ok, and the pillows are horrible. Basically just plastic in sheets. The room was very small but I know there's nothing the hotel can do about that. My last day prior to checking out the maid service left no bars of soap. The breakfast isn't that great, very watery eggs and the fruit looks like they are just recycling the same fruit from the day before. Ordering food from the bar is a horrible. You'll wait anywhere from 40-45 minutes to get a basic item. I ordered and 15 minutes later, the waitress came to affirm my order, what means she didn't even put it in yet. So they wait and bring everybody's food at the same time. Horrible system. On the positive, the staff was nice and helpful. Very close to restaurants and cafes. And about a 20-30 minute walk to the Waterfront, very easy to get to from the hotel. Overall, just an ok stay,
Comment from Hotel Management
28 Feb 2024 by A, Hotel Management
Dear Timothy,Thank you for your valued feedback. It is highly appreciated. I have taken note of your comments and escalated to the relevant HODs. My apologies for the service shortcomings you experienced whilst staying with us.Kind regards,AndrewDeputy General Manager
by A verified traveler
Posted 24 Feb 2024
I like the property but it was a club next door open till 5 am , I also wasn’t told that the bar & pool was at the sister hotel next door
Comment from Hotel Management
24 Feb 2024 by Sbu, Hotel Management
Dear Latsha, thank you for taking your time to rate and comment about our facilities. I have taken notes regarding the club next door open till 5 am and my team not informing you about the pool and bar at SunSquare, my apologies for the inconvenience caused during your stay with us. Kind regards, Sibusiso Skosana, Guest Services Manager
by A verified traveler
Decent and affordable hotel, lacking service
Posted 19 Feb 2024 on HotelsIt was a decent stay, i felt the recption staff Thandi and Amazement to be unhelpful and little rude in their manner speaking to my wife and I. Definitely Not what I expect for staff in this industry.
The gentleman who helped during my stay (Maurisio) was polite and helpful.
Unfortunately i did deal with the ladies for most of my stay.
Rooms were fairly clean.
Breakfast was basic and could do with a little improvement.
Comment from Hotel Management
19 Feb 2024 by A, Hotel Management
Dear Samuel,Thank you for taking your time to give us feedback. It is really appreciated. My apologies for the service shortcomings you experienced whilst staying with us. I have taken note of your comments regarding the service at reception and escalated to the Front Office Manager.Kind regards,AndrewDeputy General Manager
by A verified traveler
Posted 17 Feb 2024 on Hotels
Comment from Hotel Management
18 Feb 2024 by Sbu, Hotel Management
Dear Brenda, thank you for taking your time to rate our facilities. We really appreciate the feedback. Kind regards, Sibusiso Skosana, Guest Services Manager
by A verified traveler
Posted 16 Feb 2024
Nice
Comment from Hotel Management
17 Feb 2024 by Phelo Nyovu , Hotel Management
Dear RichardThank you for taking your time to rate and comment about our facilities. I am delighted that you enjoyed your experience with us.Kind regards,Phelo NyovuDuty Manager
