Ratings based on 575 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
The staff were great rooms good. Only down side it was noisy in the morning because of the market outside start setting up early
Comment from Hotel Management
11 Jun 2024 by Kyle, Hotel Management
Dear DerekThank you for taking your time to review our hotel. We are delighted to hear that the staff delivered great service.Kind RegardsKyle
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
31 May 2024 by Kyle, Hotel Management
Dear JoellaThank you for taking the time to review our hotel.Kind RegardsKyle
by A verified traveler
Posted 24 May 2024
Loved the hotel and the breakfast was simply gorgeous and bountiful. The African market out front was the frosting on the cake. The swimming pool was an added bonus for my husband who does laps; it was small but adequate.
Comment from Hotel Management
27 May 2024 by Kyle, Hotel Management
Dear DianaThank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. I'm glad that your husband could make use of the pool.Kind RegardsKyle
by A verified traveler
Posted 18 Apr 2024
easy check in process, friendly and accommodating staff,
great breakfast with options, beds were comfortable. I did not feel safe going out by myself. I watched scammers working from my hotel window. If you are with 3 or 4 people I would feel safe. Hotel and rooms are in great need of a remodel. Bathroom door was rusted off the hinges and door would not close, cracked tile and dirty grout. Nice USB ports in headboard.
Comment from Hotel Management
21 Apr 2024 by Kyle, Hotel Management
Dear LisaThank you for taking the time to review our hotel. We are happy to read that your check in process was easy and that our staff was accommodating and friendly. Your comments regarding the room will be shared with our maintenance department.Kind RegardsKyle
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Kyle, Hotel Management
Dear MichelleThank you for taking the time to review our hotel.Kind RegardsKyle
by A verified traveler
Posted 31 Mar 2024
The hotel was clean and located in a good area. The market in thw square just outside the hotel is great. The breakfast was nice. What let it down was the room. The bathroom was very small and the air conditioning in the room was terrible. The unit gave me an electric shock on two separate occasions. No one at reception seemed to be remotely bothered that I had been injured. We asked to move rooms after the second incident and the room we were transfered to also had really poor air conditioning which made the room very warm. The bar, restaurant and common areas are nice and modern but the room was a disappointment.
Comment from Hotel Management
2 Apr 2024 by Kyle, Hotel Management
Dear LauraThank you for taking the time to review our hotel. I am so sorry to hear about the incident with the aircons in the room and that reception failed to assist you. I will definitely discuss the matter with them.Kind RegardsKyle
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
8 Apr 2024 by Kyle, Hotel Management
Dear ChristopherThank you for taking the time to review our hotel.Kind Regards,Kyle
by A verified traveler
Posted 13 Mar 2024
Check-in, temp bag storage, breakfast, convenience to hop-on/off was great and staff was SUPER helpful with everything! Definitely a wise decision.
Comment from Hotel Management
13 Mar 2024 by Nothemba, Hotel Management
Thank you for your review.On behalf of everyone at Onomo Inn on the square, we are happy to hear that you enjoyed your stay.
by A verified traveler
Posted 26 Feb 2024
The staff are absolutely amazing especially maymona, so helpful and lovely. The hotel is nice, good breakfast, room is clean
However, the wifi didnt work in our room the whole stay and other guests complained from the same thing
Comment from Hotel Management
2 Mar 2024 by Kyle, Hotel Management
Dear WllaThank you for the 5-star review. We are happy to hear that you enjoyed your stay with us and that our staff delivered amazing service. Your review will be shared with Mymoena and all the staff.Our IT department is busy looking into the wifi issue. I'm so sorry that you had no wifi in your room.Kind RegardsKyle
by A verified traveler
Posted 23 Feb 2024
The Onomo Inn On The Square is the perfect place in Cape Town. The crafts market is just outside the front door and more crafts on St. George’s Mall, one block away. St George’s Anglican Cathedral, where Archbishop Tutu presided, is very close. The Inn On The Square is in the very center of Cape Town. The restaurant is also good. There is a bar too. The staff is competent and friendly. I really recommend this hotel
Comment from Hotel Management
6 Mar 2024 by Kyle, Hotel Management
Dear EdwardThank for your 5-star review. We are happy that you enjoyed your stay with us.Kind Regards,Kyle
