Ratings based on 563 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 19 Feb 2020
Comment from Hotel Management
21 Feb 2020 by reservations, Hotel Management
thank you for your feedback
5 out of 5
by A verified traveler

Posted 18 Dec 2019 on Hotels
Comment from Hotel Management
19 Dec 2019 by Management, Hotel Management
Thank you Anonymous for the perfect feedback.
4 out of 5
by A verified traveler

Great location walking distance to everything

Posted 24 Nov 2019 on Hotels
Great location we could walk to long street that had all the bars and restaurants. Also the rooftop bars were close and walking distance as well. There are a lot of homeless people around. But I found that’s in every downtown area and was in the same in Johannesburg. They do not bother you and at no time did we feel unsafe. We had a full kitchen with dishes. The only negative was that our washer and dryer was not working properly so we were unable to wash our clothes. We stayed for 7 nights Parking was easy and 75 rand a day WiFi was great always accessible Restaurant in the building was reasonably priced and food was ok. I cannot say enough about the location of this hotel close to everything 10 mins drive to table mountain 10 mins drive to VA waterfront.
Comment from Hotel Management
26 Nov 2019 by Reservations, Hotel Management
Good day Thank you for the great feedback. We are looking forward to your next visit. Kind regards Reservations
4 out of 5
by A verified traveler

Nice to stay...but,

Posted 17 Nov 2019 on Hotels
Friendly and attentive staff, well maintained property, unfortunately lots of vagrants in the area, does not feel safe to walk to a restaurant for dinner even though there are lots of options less than a couple hundred meters away. Time for Business, the City and Government to work at solving the issue.
Comment from Hotel Management
17 Nov 2019 by Management, Hotel Management
Dear JW Thank you for taking the time to provide us with your feedback. There are two excellent restaurants in Mandela Rhodes Place building with 24 hour security. We are working close in conjunction with the CCID in the CBD to better the streets of Cape Town. This is an ongoing project.
3 out of 5
by A verified traveler

Posted 13 Nov 2019 on Hotels
Comment from Hotel Management
17 Nov 2019 by Management, Hotel Management
Dear Jean Claude Thank you for taking the time to provide us with your rating. If there is anything that you would like us to address directly, please do not hesitate to contact us directly.
5 out of 5
by A verified traveler from Newcastle-on-Tyne

Posted 5 Nov 2019 on Ebookers
Amazing staff on the front desk always ready to help, excellent customer service and very friendly.
Comment from Hotel Management
5 Nov 2019 by Management, Hotel Management
Dear Guest Thank you for taking the time to provide us with you positive feedback.
4 out of 5
by A verified traveler

Posted 28 Oct 2019 on Hotels
We had a 2 bed apartment. Very spacious. Facilities are clean and sufficient. Staff are helpful and friendly.
Comment from Hotel Management
28 Oct 2019 by Management, Hotel Management
Thank you for taking the time to provide us with your positive feedback.
4 out of 5
by A verified traveler

Great hidden gem on the City Bowl!

Posted 28 Oct 2019 on Hotels
Loved the spacious rooms for a family trip. It is also excellent in terms of location. Breakfast and dinner spots downstairs and a healthy supermarket with everything under the sun opposite the front doors. Parking is available but would have been great if the room key worked to open the boom instead of needing the guards to open and close the gate. It is relatively safe but did feel hesitant to walk around late at night in this location. Lots of tourist attractions nearby!
Comment from Hotel Management
28 Oct 2019 by Management, Hotel Management
Dear Joanna Thank you for taking the time to provide us with your positive feedback. We are working on the integration for hotel / building cards as this is two separate systems and therefore we only want the best secure solution for our guests. We look forward in welcoming you back soon.
5 out of 5
by A verified traveler

Posted 20 Oct 2019 on Hotels
Comment from Hotel Management
21 Oct 2019 by Management, Hotel Management
Dear Mirjam Thank you for scoring us an excellent 10 out of 10.
3 out of 5
by A verified traveler

Great hotel but did not like the area

Posted 17 Oct 2019 on Hotels
Had a great stay in Cape Town and the hotel had a really good quality. Excellent rooms. But the area did not work for me.
Comment from Hotel Management
18 Oct 2019 by Management, Hotel Management
Dear Pirjo Thank you for taking the time to provide us with your feedback. Together with the CCID and other Hotels we are looking at improving the areas around the hotel.
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