Ratings based on 657 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
We booked this place for the views of Table Mountain.
Our stay was fantastic! The room had a great view and was very clean and quiet.
The staff were all wonderful!!
Comment from Hotel Management
20 May 2024 by PIETER BUITENDAG - General Manager, Hotel Management
THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town - we appreciate your patronage and support and hope to welcome you back soon! Sincere regards,
by A verified traveler
Posted 18 May 2024
Overall the place wasn’t bad, it’s just that their communication was poor in that they didn’t follow basic requests / instructions.
Comment from Hotel Management
20 May 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Sthembile - thank you for visiting the Lagoon Beach Hotel and Spa Cape Town. I'm sorry we did not meet and exceed all your expectations - we will work with our TEAM to ensure we do better in future! Sincere regards,
by A verified traveler from Orange Hill
Posted 6 Apr 2024
Staff was very pleasant and the rooms were clean.
Comment from Hotel Management
20 May 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Renaldo - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town - we appreciate your support and feedback and look forward to welcoming you back in future! Sincere regards,
by A verified traveler
Posted 6 Apr 2024
Pro- the staff were friendly and helpful, beautiful sunsets
Con- it is a little further away from other entertainment (restaurants, stores) but an easy uber ride to other parts to the city.
Comment from Hotel Management
20 May 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Monica - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town - we appreciate your patronage and feedback! A small reminder that we also offer complimentary shuttles from the Hotel to the V&A Waterfront and Canal Walk shopping centers 4 times a day! We hope that will make your next stay more easy to navigate! Regards,
by A verified traveler
Posted 30 Mar 2024
A bit old, not the greatest location. the apartment was very large so that was good
Comment from Hotel Management
20 May 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Sandra - THANK YOU for choosing the Lagoon Beach Hotel and Spa Cape Town. I'm sorry we did not meet and exceed all your expectations. You will be happy to learn that we will be refurbishing our restaurant, bar and lounge area this year as well as doing some work on our apartments. We hope you will return to see these exciting changes for yourself. Regards,
by A verified traveler
Posted 26 Mar 2024
The breakfast was amazing
Cheers to the chef.
Comment from Hotel Management
20 May 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Lawrence - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town and for complimenting our breakfast! We appreciate your feedback and support! Regards,
by A verified traveler
Posted 23 Mar 2024
Staff are really friendly and made our stay special.
Comment from Hotel Management
25 Mar 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Andy - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town and for taking the time to rate and review your visit here! We appreciate that you took time to compliment our staff in particular! We hope to have you with us again soon! Till then, travel safely and best regards,
by A verified traveler
Posted 21 Mar 2024
Nice property! Awesome staff!! Pull right in front of beach! Great amenities! Good Food!
Comment from Hotel Management
22 Mar 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Anita - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town - we sincerely appreciate your patronage and feedback and look forward to welcoming you back soon! Sincere regards,
by A verified traveler
Posted 19 Mar 2024
The views from this hotel are absolutely stunning. I recommend the ocean view room, as it has views of the mountains as well. This room is what made my stay here so perfect. If you want easy walking to restaurants and waterfront, this is not for you. But if you are happy to take extremely cheap Ubers to places, please treat yourself to this beautiful hotel. The views from the pool is stunning as well. I personally didn’t regret not including breakfast to my booking, as the other on site restaurant offered cheaper breakfast prices and in my opinion tastier (as I did pay for the breakfast buffet one morning).
Comment from Hotel Management
19 Mar 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Ashley - thank you for visiting the Lagoon Beach Hotel and for taking the time to write us a detailed and very fair review - we appreciate your patronage and feedback and hope to be of service to you again soon in the future! Sincere regards,
by A verified traveler
Posted 1 Mar 2024
Very nice hotel although I had to switch rooms as the patio door didn’t close and it was over the front entrance so was very noisy.
Staff were friendly and helpful, especially Sonia at breakfast 😊
Convenient shuttle to V&A Waterfront which was really useful. Views across the sea and mountains were fantastic.
Comment from Hotel Management
4 Mar 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Natalie - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town - we sincerely appreciate your patronage and support and that you took time to provide feedback about your stay with us! We will ensure our Maintenance TEAM takes better care of pre-arrival checks to ensure rooms are without issue! Thank you for complimenting Sonia and our staff and for the positive feedback about our views and shuttle service! We hope to welcome you back again in future! Sincere regards,
