Ratings based on 224 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
6 May 2024 by Management, Hotel Management
Dear John, thank you so much - we appreciate the feedback
by A verified traveler
Posted 1 Apr 2024
The location, the property and the view surrounding areay
Comment from Hotel Management
2 Apr 2024 by Management, Hotel Management
Dear Samuel, thanks for highlighting our prime location! It's fantastic to know it made your stay more enjoyable. Looking forward to your next visit
by A verified traveler
Posted 30 Mar 2024
We had a very nice holiday, staff friendly, polite and helpful. Unfortunately, on our last day the service was very poor (maybe because it was busy). Drinks by the pool took over an hour to arrive, drinks were warm and part of order was missing. Additionally a burger that we had ordered was very very undercooked. The staff did rectify our order but all this took time which was a big shame on our last day.
Comment from Hotel Management
2 Apr 2024 by Management, Hotel Management
Dear Alyson, thank you for your feedback. We're really sorry to hear about your experience and are taking your concerns seriously. We'd love the chance to make it right on your next visit.
by A verified traveler
Posted 6 Mar 2024
Excellent!!!
Comment from Hotel Management
20 Mar 2024 by Team at KB, Hotel Management
Dear ErnstThank you so much for your positive feedback!
by A verified traveler
Posted 21 Feb 2024 on Hotels
fab hotel with nice location. Rooms are comfy and the breakfast was spot on
Comment from Hotel Management
22 Feb 2024 by Team at Cloud 9, Hotel Management
Thank you so much Christopher, we appreciate your feedback.
by A verified traveler from Portland
Posted 5 Feb 2024
Everything was great apart from the evening meal, service was poor with cold food that was different to the menu
Comment from Hotel Management
6 Feb 2024 by Team at KB, Hotel Management
Dear Anthony, thank you for your feedback. We're really sorry to hear about your experience and are taking your concerns seriously. We'd love the chance to make it right on your next visit.
by A verified traveler
Posted 25 Jan 2024
Staff was always friendly and helpful, rooms & facilities were amazing.
Comment from Hotel Management
29 Jan 2024 by Team at KB, Hotel Management
Dear Santria, we're thrilled to hear you enjoyed your stay with us! Your kind words about our staff and amenities truly made our day. We can't wait to welcome you back soon!
by A verified traveler
Posted 25 Jan 2024 on Hotels
Comment from Hotel Management
29 Jan 2024 by Team at KB, Hotel Management
Many thanks Pedro, we appreciate your feedback!
by A verified traveler
Posted 11 Jan 2024
Comment from Hotel Management
18 Jan 2024 by Team at KB, Hotel Management
Many thanks Dominic - we appreciate your feedback!
by A verified traveler
Posted 8 Jan 2024
A hidden gem and accidental find but so glad we came here to stay. Outstanding family room, which I felt was incredible value for what we paid. Very clean and comfortable, plentiful toiletries and amazing view.
The communal areas of the hotel could have been cleaner but overall was acceptable.
Breakfast was the only downfall for the duration of our stay. Very crowded, lack of tables, cutlery, food was sparse. Long waits for the coffee machine/chefs section.
Comment from Hotel Management
18 Jan 2024 by Team at KB, Hotel Management
Thanks Ruth for your feedback. We're really sorry to hear about your experience and are taking your concerns seriously. We'd love the chance to make it right on your next visit.
