Ratings based on 484 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Adequate accomodation for overnight stay
Posted 25 Mar 2018 on HotelsUpgrade/renovations of hotel was promised for the future. Some lifts were a problem; one lift couldn't stop on the basement floor and another lift was stuck on the 12th floor. All-in-all, we had a nice stay, for overnight accommodation
Comment from Hotel Management
26 Mar 2018 by Sadick - Reservations Manager, Hotel Management
Good day Linda,
Thank you for taking the time to review our Hotel!
We are aware of the issue with the lifts and they are being monitored daily. We are glad to know you had enjoyed your stay with us and I hope you enjoyed your breakfast with us too.
We hope to welcome you if you are in Cape Town again!
by A verified traveler
Posted 28 Feb 2018 on Hotels
by Paul
Capetown experience
Posted 3 Jan 2018 on HotelsMy over all experience was okay. The breakfast team from Zimbabwe were very great and helpful and surely made to over look some slack.
Comment from Hotel Management
8 Jan 2018 by Sadick - Reservations Manager, Hotel Management
Good day Paul,
Thank you for taking the time to review our Hotel. We are glad that you have enjoyed your stay with us and will inform all departments of your kind words.
We do hope that you will consider staying with us the next time you are in Cape Town!
by A verified traveler
Posted 10 Dec 2017 on Hotels
No fridge No microwave. TV is if primitive era very ancient
Windows not clean
Other things fine
Comment from Hotel Management
8 Jan 2018 by Sadick - Reservations Manager, Hotel Management
Good day,
Thank you for taking the time to review our Hotel.
We have taken your words into account and will make use of it to improve our service. Unfortunately due to the gale force winds that Cape Town often experiences, the windows in the building do not open for safety reasons. I am however pleased to say that we are set for a huge refurbishment in the near future which will bring new life to a historic landmark!
We hope that you will consider us again should you return to Cape Town!
by Mark
Posted 10 Nov 2017 on Hotels
by A verified traveler from Mauritius
An overall good hotel in the centre of the city
Posted 10 Nov 2017
Pros: Buffet breakfast was abundant and had a large variety. Got a packed take-away breakfast on very early check-out at 5.30 a.m. Staff was courteous.
Cons: The room where I stayed needs renovation. Broken and missing separation toilet / bath. Plumbing works needed. Water leakage due to defective taps.
Location: Location is very good. Greenmarket Square, shopping malls,railway & bus stations, pubs & restaurants in the vicinity. Easy access to V&G Waterfront.
Arrived at hotel at about 6 p.m. Fast Check-in by the pleasant lady on the reception. She lead us to our room on 6th floor. Disappointing as no mineral water was supplied for tea / coffee making and no vacuum cleaning done on the carpet of the room during our 4 nights stay. Only bedding was done with linen & towels changed everyday. The kettle was a bit defective. Good & comfortable bed with soft pillows. The room was not soundproof as the noises of the flushing of toilets in the adjacent rooms were disgusting. The room needs an overall upgrading. Wardrobe doors did not open properly and the lights near the curtains were blown out.
Comment from Hotel Management
9 Jan 2018 by Sadick - Reservations Manager, Hotel Management
Good day Romeo,
Thank you for taking the time to review our Hotel.
We have read your remarks and will take it all into consideration to improve our service. I am happy to say that we are set for a refurbishment of the entire Hotel in the near future, so watch this space!
We hope that you will consider us when you are in Cape Town again!
by A verified traveler
Posted 10 Nov 2017 on Hotels
by TH
Posted 7 Nov 2017 on Hotels
Friendly and helpful staff. Enjoyed my stay immensely.
by Maria Monika
Posted 28 Oct 2017 on Hotels
by susana
Posted 9 Sep 2017 on Hotels
Perfect location to get to know the hesrt of Cape Town!
