Ratings based on 53 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from atascadero
Posted 27 Apr 2024
I booked 2 rooms for 2 nights each under my name in November. In January the couple to use the 2nd room had to cancel. I contacted Expedia and Holden Manz and was told I could cancel but would get no refund due to the terms Holden Manz setup with Expedia. Those terms could only be found after booking and paying in full in November for the 2 nights in April. "We understand that sometimes plans fall through. We do not charge a cancel or
change fee. When the property charges such fees in accordance with its own
policies, the cost will be passed on to you. Holden Manz Country House charges the
following cancellation and change fees.
The room/unit type and rate selected are non-refundable. Should you change or
cancel this reservation for any reason, your payment will not be refunded.
No refunds will be issued for late check-in or early check-out.
Stay extensions require a new reservation.
Prices and hotel availability are not guaranteed until full payment is received.If you
would like to book multiple rooms, you must use a different name for each room.
Otherwise, the duplicate reservation will be canceled by the hotel." Based on those terms the 2nd room should have been cancelled when it was booked as both rooms were in my name. The guest reception manager told me if I had booked directly I could cancel 2-3 days before and get a full refund. The rate was not a "special" rate. In fact it was $586/night per room per day. Currently $183 Exp/$169direct
Comment from Hotel Management
28 Apr 2024 by Frank Dignon, Hotel Management
Dear JohnIt might be helpful for people reading your comments to have a better understanding of the facts.When you booked you chose the cheapest available room rate at that time which is a non-refundable rate. In common with many hotels and guest houses we offer different rates with different cancellation options. You decided to choose the cheapest which was non refundable. This is written in red on the Choose Your Room page on Expedia.Your constant hassling and hectoring of our guest house staff during your stay was totally uncalled for.This is a situation of your own making which you refused to take responsibility for.Kind regard
by A verified traveler
Posted 2 Mar 2024 on Travelocity
Stayed here 2/19/24 through 2/21. Location and property are absolutely beautiful, but unwalkable from downtown Franschhoek, so you'll need a rental car or us their recommended taxi service via Whatsapp if you plan to drink lots of wine. Uber was not reliable in this area. The staff were very nice and the breakfast options were good, but limited. I would highly recommend this location.
Comment from Hotel Management
16 Mar 2024 by Frank Dignon, Hotel Management
Joseph thank you for your revue, it appreciated.Kind regards
by A verified traveler
A perfect location!
Posted 25 Oct 2023 on HotelsOur stay stay at Holden Manz Country House was absolutely superb. It was just a pity we couldn't have stayed longer. The location is tranquil and beautiful, the staff super friendly and helpful and the accommodation clean, spacious and well equipped. The wine tasting is not to be missed either! This really is a gem of a find and we'd love to visit again for longer.
It's a short drive into Franschoek which is lovely with many galleries and artisanal shops, good coffee shops and restaurants.
by A verified traveler
Posted 14 Aug 2023
A splendid vineyard estate filled with art! I enjoyed beautiful walks and wine tasting. The owners and staff have been very helpful and kind.
by A verified traveler
Posted 15 Jul 2023 on Hotels
Comment from Hotel Management
15 Jul 2023 by Frank, Hotel Management
Dear CelineThank you for your revue, it is much appreciated.Kind regards
by A verified traveler
Posted 8 Sep 2022
Incredible location with spectacular views and exceptional hospitality. Great value for money.
Comment from Hotel Management
8 Sep 2022 by Frank, Hotel Management
Good Afternoon PaulThank you for your revue. It is really appreciated.Kind regardsFrank
by A verified traveler
Posted 22 Apr 2022
The facilities were top notch, great power shower. Rooms (suites) very spacious. Property had great character, extraordinary art displayed all over the hotel. Friendly, helpful service. Loved the fire in the bedrooms and lounge. The wine is great, love the Oak Chardonnay.
Only negative is no restaurant, should you want an evening meal. Plenty of eateries in town though.
Comment from Hotel Management
8 May 2022 by Frank, Hotel Management
Good Day
Thank you for your revue.
It is appreciated.
Kind regards
by A verified traveler
Great views, excelent stay!
Posted 8 Dec 2021 on Hotelsexcellent!
by A verified traveler
Posted 11 Jun 2021
beautiful location - excellent helpful and friendly staff
by A verified traveler
Posted 12 Sep 2020 on Hotels
