Ratings based on 360 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Next time in Cape Town will stay again
Comment from Hotel Management
2 May 2024 by Werner Jordaan, Rooms Division Manager , Hotel Management
Dear Jessica, thank you for your review. It's wonderful to see that you'll be returning.
by A verified traveler
Posted 15 Mar 2024
I like the location and the convinience.
Comment from Hotel Management
16 Mar 2024 by Werner Jordaan, Rooms Division Manager , Hotel Management
Dear Lambert, many thanks for taking time to review your most recent stay.
by A verified traveler
Posted 13 Mar 2024
The hotel is very dirty and old. The room felt like a jail cell or hospital room. Luckily I was only there for one night. It was so bad, my partner and I didn’t even use the shower or anything. We left as soon as we woke up.
Comment from Hotel Management
14 Mar 2024 by Werner Jordaan, Rooms Division Manager , Hotel Management
Dear Martia, this is an unfortunate review to read and we are sorry that you left disappointed. Our standard rooms average 26sq.meters in size, with the room you received being slightly over that average. Our Deluxe rooms offer more space and luxury at an average of 35 sq.meters.
by A verified traveler from West Orange
Posted 9 Mar 2024
Comment from Hotel Management
14 Mar 2024 by Werner Jordaan, Rooms Division Manager , Hotel Management
Dear Lugard, thank you for your high scoring review of your most recent stay. We hope to welcome you back soon.
by A verified traveler
Highly recommended
Posted 28 Feb 2024 on HotelsSo friendly, nothing was too much trouble. Spotless hotel and everything you need in a room
Comment from Hotel Management
4 Mar 2024 by Werner Jordaan, Rooms Division Manager , Hotel Management
Dear Clare, thank you for your high scoring review of your most recent stay and kind words offered. We all hope to welcome you back soon.
by A verified traveler
Posted 21 Feb 2024
Great property but nothing to do around that area. We were advised on multiple occasions by Taxi /Uber drivers not to walk around that area because it VERY unsafe
Comment from Hotel Management
22 Feb 2024 by Werner Jordaan, Rooms Division Manager , Hotel Management
Dear Sylvia, thank you for the feedback related to your most recent stay. It's unfortunate that the taxi driver's views of the area were taken into consideration. The area is as safe as any other Cape Town suburb. We recommend caution after hours, which is unfortunately a realistic view of safety in South Africa.
by A verified traveler
Posted 16 Feb 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by Werner Jordaan, Rooms Division Manager , Hotel Management
Dear Kashmir, thank you for your high scoring review of your most recent stay. Hope to welcome you back soon. Regards
by A verified traveler
Posted 13 Feb 2024
Comment from Hotel Management
26 Mar 2024 by Ashiqah Isaacs, Hotel Management
Dear Cathleen, thank you for the high scoring. We appreciate your feedbackRegards
by A verified traveler
Posted 10 Feb 2024
The night staff, mostly manager very rude and unhelpful. I would never stay there again.
Comment from Hotel Management
21 Feb 2024 by Werner Jordaan, Rooms Division Manager , Hotel Management
Dear Jane, we are terribly sorry to hear about your experience, our staff generally score very high when we received reviews, please accept our sincerest apology for the experience.
by A verified traveler
Disappointingly Dirty, StainedCarpets for a Hilton
Posted 5 Feb 2024 on HotelsThis was my second stay at the Hilton. While the hotel room is great and staff very friendly, the are where the hotel is located is not great. I feel safe and comfortable driving there alone during the day but not so much at night.
On this stay my room was prepared to my standards as allergy free and very neat, clean and comfortable. The combo door where the safe was could not be easily opened and closed. What I was very disappointed about was that on the 2nd floor where I was, the corridor carpets were absolutely filthy, stained and unhygienic. It needed a thorough spring cleaning! This level of filth is not in keeping with Hilton hotels as I have stayed in many across the world.
Comment from Hotel Management
5 Feb 2024 by Werner Jordaan, Rooms Division Manager , Hotel Management
Dear Anonymous, thank you for taking time to review your most recent stay. We are pleased to share that the entire 2nd floor will be re-carpeted in March'24 lending a new fresh look to the floor. Regards
