Ratings based on 51 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Mar 2024
Nice place to stay for a few days. Staff very friendly and helpful. Elevators very clunky but worked. Building quite old but clean.
Comment from Hotel Management
18 Mar 2024 by Cresta Grande Cape Town Hotel., Hotel Management
Dear Michelle,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel to be a nice place to stay for a few days and that our staff were friendly and helpful during your visit.We appreciate your feedback regarding the elevators and the age of the building. While we strive to maintain our facilities to the highest standards, we understand that there may be areas for improvement. Rest assured, your comments will be taken into consideration as we continue to enhance our guest experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards,
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
27 Feb 2024 by The Cresta Grande Cape Town Team, Hotel Management
Dear Miranda,Thank you for the wonderful Review.Warm Regards,
by A verified traveler
Posted 19 Feb 2024
Convenient location for stay downtown/city center.
Comment from Hotel Management
27 Feb 2024 by The Cresta Grande Cape Town Team, Hotel Management
Dear Stanley,Thank you for the wonderful Review.Warm Regards,
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
27 Feb 2024 by The Cresta Grande Cape Town Team, Hotel Management
Dear Godwin,Thank you for the wonderful Review.Warm Regards,
by A verified traveler
Posted 5 Feb 2024
Staff was great. Super friendly and helpful
Comment from Hotel Management
12 Feb 2024 by The Cresta Grande Cape Town Team, Hotel Management
Dear Peter,We're thrilled to hear that you had such a positive experience with our staff at Cresta Grande! Providing friendly and helpful service is a top priority for us, and we're delighted that our team met your expectations. If there's anything else you'd like to share or if you have any other feedback, please feel free to let us know. We look forward to welcoming you back for another fantastic stay!Warm Regards,
by A verified traveler
Posted 2 Feb 2024
Close to the hop on hop off bus office.
Short ride to the port terminal
Comment from Hotel Management
12 Feb 2024 by The Cresta Grande Cape Town Team, Hotel Management
Dear Robert,That's great to know! Being close to the hop-on-hop-off bus office makes it convenient for exploring the city, and being a short ride to the port terminal is handy for those looking to embark on a cruise or ferry journey. We're glad you found our location to be convenient for your travel needs. If there's anything else you'd like to share or if you have any other feedback, please feel free to let us know. We're here to ensure you have a wonderful stay with us!Warm Regards,
by A verified traveler
Posted 20 Jan 2024 on Hotels
Comment from Hotel Management
27 Feb 2024 by The Cresta Grande Cape Town Team, Hotel Management
Dear Catherine,Thank you for the wonderful Review.Warm Regards,
by A verified traveler
Posted 29 Nov 2023
Comment from Hotel Management
1 Dec 2023 by The Cresta Grande Cape Town Team, Hotel Management
Dear Mr. Robert,Thank you for your review response,Have a blessed day,Warm Regards,
by A verified traveler
Posted 16 Nov 2023 on Hotels
Comment from Hotel Management
20 Nov 2023 by The Cresta Grande Cape Town Team, Hotel Management
Thank you for your review we appreciate the time taken to review us. Warm Regards
by A verified traveler
Posted 11 Nov 2023
The biggest problem was the time it took for lifts to arrive for whatever reason.
Comment from Hotel Management
15 Nov 2023 by The Cresta Grande Cape Town Team, Hotel Management
Dear David,Thank you for your review,We apologize for the inconvenience you experienced with the elevator wait times during your stay. We understand that prompt and efficient service is crucial for our guests' satisfaction, and we appreciate your feedback in highlighting this issue.Our team will review the elevator operations to identify any areas for improvement and work towards addressing the delays you encountered. We value your input as it helps us enhance the overall guest experience.If you have any additional details or if there's anything else you'd like to share about your stay, please feel free to provide more information. We want to ensure that your future visits are more seamless and enjoyable.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved experience.Warm Regards,
