Ratings based on 74 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Chapter House heaven
Posted 20 Jan 2024 on HotelsThe only disappointment was a lack of a fridge in the room, that would have made it perfect.
by A verified traveler
Posted 18 Jan 2024 on Orbitz
Terific property. I'd stay here again easily. Great modern rooms and thoughtful amenities.
by A verified traveler
Posted 29 Nov 2023
Loved our stay in this boutique hotel. Great room and very nice breakfast. Good location for the town centre. Look forward to staying here again one day. Would recommend!
by A verified traveler
Uncaring
Posted 31 Jul 2023 on HotelsFor an expensive hotel not even a mini bar or working TV is a bit sloppy. Untrained staff.
by A verified traveler
Oasis in Franschhoek
Posted 26 Jul 2023 on HotelsGorgeous little oasis in Franschhoek. Staff were very eager to please and the new wing where we stayed was well appointed. Minor points for improvement: coffee machine had very bright lights which came on when power came back on in the middle of the night - couldn't figure out how to turn them off so threw a towel over it! Staff may benefit from a little education about drinks in the bar and the absence of tonic to go with the wide selections of gin was a bit disappointing. It was very cold during our stay - the single spare blanket was insufficient as there is no heating when the power is out. But these are all comparatively minor points and the overall atmosphere, ambience and attention to detail were all excellent.
by A verified traveler
Posted 9 Apr 2023 on Hotels
Comment from Hotel Management
15 Apr 2023 by Lucy, Hotel Management
Thank you for taking your time to review our Hotel. We very much appreciate your positive feedback.Please do contact us when you plan your next trip.
by A verified traveler
Amazing stay at the best boutique hotel out there
Posted 27 Mar 2023 on HotelsHad the most amazing stay at Chapter House for our honeymoon - the team were incredible hosts, and Byron in particular made my wife and I feel perfectly at home and couldn’t have done more to make our stay as special as it was - thank you so much! The hotel itself is beautiful and cosy, charming rooms, less than 5 minute walk from the centre of town and a lovely breakfast. Highly highly recommend to anyone and everyone - please go!
Comment from Hotel Management
1 Apr 2023 by Lucy, Hotel Management
Dear Guest, Thank you for taking the time to review Chapter House Boutique Hotel and appreciate your feedback. We very much look forward to welcoming you back on your next trip.
by A verified traveler
Posted 20 Mar 2023
The staff was incredibly helpful and kind. Property is beautiful and great location.
Comment from Hotel Management
1 Apr 2023 by Lucy, Hotel Management
Dear Guest, Thank you for taking the time to review Chapter House Boutique Hotel and appreciate your feedback. We very much look forward to welcoming you back on your next trip.
by A verified traveler
Posted 16 Mar 2023
Loved everything about this hotel.
Staff, breakfast, afternoon cake and coffees
Hopefully we will be back
Comment from Hotel Management
1 Apr 2023 by Lucy, Hotel Management
Dear Guest, Thank you for taking the time to review Chapter House Boutique Hotel and appreciate your feedback. We very much look forward to welcoming you back on your next trip.
by A verified traveler
Amazing stay!
Posted 4 Mar 2023 on HotelsGreat hotel!! We had an amazing stay! The hotel staff was super attentive, the hotel is very pretty and we loved our room! Will definitely be back!!
Comment from Hotel Management
1 Apr 2023 by Lucy, Hotel Management
Dear Guest, Thank you for taking the time to review Chapter House Boutique Hotel and appreciate your feedback. We very much look forward to welcoming you back on your next trip. Kind regards Lucy
