Ratings based on 403 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Absolutely the best staff ever! And this is from the top all the way down. Everyone is personable, friendly, accommodating and helpful. I felt as though I was with family. I will definitely stay there again when I return to Cape Town.
Comment from Hotel Management
12 Jun 2024 by Tabisa, Hotel Management
Good day ReeneThank you for your feedback and for staying it was a pleasure to have you here with us.Looking forward to welcoming you back.Warm regardsTabisa
by A verified traveler from Montreal
Posted 23 May 2024
Great location near the centre of the city. Lovely room with a beautiful view of Table Mountain.
by A verified traveler
Posted 13 May 2024
AC didn’t work, we called to front desk and they never sent maintenance. Very dirty air hood, looks like they never cleaned dust. Broken shower and mold didn’t make stay comfortable.
by A verified traveler
Posted 8 Mar 2024 on Hotels
Nice hotel with friendly and helpful staff. Bed was a bit hard and breakfast buffet was left in the open (with flies all around).
by A verified traveler
Posted 20 Feb 2024 on Hotels
Comment from Hotel Management
29 Feb 2024 by Tabisa, Hotel Management
Good day Thank you for staying with us we appreciate your feedbackWarm regardsTabisa
by A verified traveler
Posted 9 Feb 2024
Very clean and well maintained rooms and tue daily gifts were great ones.
However, the staff promised to email my receipt but until now they have not done so. Now my company has not refunded me my accommodation bill because I couldn’t present my cash receipt since my payment was in cash.
Comment from Hotel Management
9 Feb 2024 by Tabisa, Hotel Management
Good day JohnThank you for the feedback.We do apologize that you did not receive your invoice on check out, please share your personal email in order for me to send the invoice.Warm regardsTabisa
by A verified traveler
Posted 1 Feb 2024
Property was first class
Comment from Hotel Management
29 Feb 2024 by tab, Hotel Management
Good day Thank you for staying with us, we appreciate your feedback.Warm regardsTabisa
by A verified traveler
Posted 22 Nov 2023 on Hotels
Comment from Hotel Management
24 Nov 2023 by Tabisa, Hotel Management
Good day Thank you for your feed back.Warm regardsTabisa
by A verified traveler
Posted 30 Jul 2023 on Orbitz
A welcoming hotel with excellent breakfast and friendly staff. The mandated electrical shutdowns are an inconvenience but a fact of life in Cape Town unless back up batteries are available. Ask if your room is on the battery backup list!
Comment from Hotel Management
16 Sep 2023 by Tabisa, Hotel Management
Thank you for staying with us,We appreciate your feedback!
by A verified traveler
Posted 14 May 2023
Power cuts daily and the hotel has no back up. Lifts not working when no power.
It’s a good central location though.
Food was basic.
Comment from Hotel Management
21 Jun 2023 by Federica, Hotel Management
Good dayThank you for your recent review.We are pleased to advised that we will start with installation of general battery backup and solar panels in July 2023 to assist when loadshedding occurs.We look forward to welcoming you back to our hotel.
