Ratings based on 254 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Some renovations are needed
Posted 17 Dec 2023 on HotelsOverall, the property is nice and staff are very friendly making sure your stay is enjoyable and comfortable. It is a perfect venue for weddings or special occasions.
The property is listed as a 5-star hotel. Our room, however, had the entire backwall with peeling paint in the bathroom which suggest previous water damage that has not been fixed. This is rather unacceptable for a hotel rated at 5-stars with a nightly rate of more than $400/night. Hence, our lower rating.
Comment from Hotel Management
18 Dec 2023 by Desmond, Hotel Management
Dear TravelerThank you for the feedback and I must apologise that the rooms was not checked properly. The maintenance should have been done before your stay. We hope that this did not detract too much from your visit and we look forward to another soon. Kind regards Desmond
by A verified traveler
Posted 30 Nov 2023
The Wine 😎
Comment from Hotel Management
18 Dec 2023 by Desmond, Hotel Management
Dear Steve Come visit us again as we will keep the wine ready. Kind regards
by A verified traveler
Posted 8 Nov 2023 on Hotels
Excellent location , food, accommodation and service was amazing .
A shame there were very few residents staying in the hotel for the 2 nights we stayed as it felt sole less
Comment from Hotel Management
18 Dec 2023 by Desmond, Hotel Management
Dear DRB Ventures Limited Many thanks for the great review and feedback. We hope to see you back here soon again. Kind regards
by A verified traveler
Posted 11 Feb 2023
An amazing hotel. Great location. Superb staff and service. Excellent food. Room amenities great except bath towels too small, no bath salts or bubble bath yet a massive bath. Drain blocked in shower on first night. Moved to inferior room for one night. Shower fixed and we could move back to our luxurious room. Unfortunately at check out management decided not to refund me for part of cost for staying in an inferior room for one night to what was booked.
Comment from Hotel Management
23 Feb 2023 by Michelle, Hotel Management
Good day ChanelThank you for your splendid 5 point review. We are delighted to you that you enjoyed your stay with us.We apologize for the faults in service that occurred during your visit. The following day the fault was resolved. We appreciate your constructive comments and hope that you will afford us another opportunity to being of service to you in the future.King regardsAsara Wine Estate & Hotel Team
by A verified traveler
Posted 12 Dec 2022 on Hotels
Great hotel, amazing views, proper luxury
Comment from Hotel Management
30 Dec 2022 by Michelle, Hotel Management
Dear MarkThank you for your splendid 10 point review.We are always delighted to hear when we have exceeded our guest expectations. And that you have enjoyed the hotel and it's magnificent views.We appreciate your positive comments and look forward to being of service again to you in the future.Kind regardsAsara Wine Estate & Hotel Team
by A verified traveler
Posted 25 Mar 2022 on Hotels
by A verified traveler
Posted 12 Mar 2022
Wonderful meals and staff would return
by A verified traveler
Posted 3 Feb 2022
Fabulous
by A verified traveler
Posted 5 Jan 2021 on Hotels
We stayed for one night. Hotel and surrounds beautiful, very peaceful. A few small improvements like bathroom, drains blocked and would prefer 2 ply toilet paper. Our bath robes had holes in them, pillows were not comfortable at all and TV channels faulty.
by A verified traveler
Looks nice, woeful customer service under C-19
Posted 23 Aug 2020 on HotelsHotel closed due to Covid and trying to refund only 50% of the stay. Policy stinks but can't comment on the loveliness of the property - I would avoid purely on that policy though
Comment from Hotel Management
25 Aug 2020 by Asara WIne Estate & Hotel, Hotel Management
Dear Valued Guest,
Thank you for your comments received via Expedia / Hotels.com.
Based on the fact that we gave 4 different options in our policy in order to accommodate our guests in these uncertain Covid-19 times we feel that our options where fair and that you are only providing the one option in your review and not the other where you are able to keep your full payment towards a future stay for yourself or family/friends.
We hope that you will take up one of the 3 other options in order to enjoy the beautiful tranquility Asara has to offer.
