Ratings based on 289 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Cape Panwa, Hotel Management
We do appreciate your kindness. Once again, we kindly to say thank you.
by A verified traveler
Posted 6 May 2024
Positives
The lobby area is beautiful, rooms are a decent size with a huge comfy bed.
The hotel grounds are lovely & tropical.
The swimming pool is a good size, clean and was never too busy during my stay.
The beach is nice but it’s not like the images you see online.
The hotel staff are nice & approachable, especially the ladies at the front desk.
Good variety of breakfast options.
Frequent free shuttle service to Cape Kantary (sister hotel) & its nearby amenities/ restaurants.
Negatives
It’s not a 5-star luxury resort (perhaps it was when it first opened).
The rooms (& bathrooms) are dated.
The rooms are somewhat clean/ could be cleaner.
Unwanted room guests; on two consecutive days I had a gecko/ lizard lurking in the fridge cupboard.
Hats off to housekeeping who managed to find and catch the gecko/ lizard on both occasions.
I understand that it’s a tropical destination, (& it’s not my first time in a tropical location), but it’s not great that this happened twice within my first 4 nights at Cape Panwa Hotel.
I reached out to Cape Panwa Hotel more formally on the above but I haven’t received a response (and I since checked out).
Unable to accommodate an earlier check-in (I wasn’t the only guest to experience this).
Activities lack authenticity; e.g batik painting.
What guests actually do is ‘colour in’ a pre-batik drawn design using the paints provided. That’s all there was to it.
Comment from Hotel Management
15 May 2024 by Cape Panwa, Hotel Management
We do appreciate your kindness. Once again, we kindly to say thank you.
by A verified traveler
Posted 14 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by Cape Panwa Hotel, Phuket Management, Hotel Management
Dear Sunhee,We are grateful that you took the time to leave us a review. We look forward to your next visit soon.Sincerely yours,
by A verified traveler
Posted 13 Jan 2024
Beautiful property and excellent room (junior suite). Nice breakfast.
Comment from Hotel Management
14 Jan 2024 by Cape Panwa, Hotel Management
That’s so kind of you. I do appreciate your kindness. Once again, we want to say thank you.
by A verified traveler from Vancouver
Posted 25 Dec 2023
Comment from Hotel Management
4 Jan 2024 by Cape Panwa Hotel, Phuket Management, Hotel Management
Dear Kurtis, Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. We hope to see you back in the future.
by A verified traveler
Posted 24 Dec 2023
Comment from Hotel Management
4 Jan 2024 by Cape Panwa Hotel, Phuket Management, Hotel Management
Dear Kapil,We are grateful that you took the time out to leave us a 4-star review. Hope to see you again soon.Sincerely yours,
by A verified traveler
Posted 23 Dec 2023
Comment from Hotel Management
4 Jan 2024 by Cape Panwa Hotel, Phuket Management, Hotel Management
Dear Sara,Thank you so much for taking the time to leave us a 5-star review. We hope to have the pleasure of welcoming you back in the future.Sincerely yours,
by A verified traveler
Posted 18 Apr 2023 on Hotels
Comment from Hotel Management
27 Apr 2023 by Cape Panwa Hotel, Phuket Management, Hotel Management
Dear Geoffrey,Thank you for sending us your views on your visit to Cape Panwa Hotel, Phuket. We hope to see you back with us in the future.Sincerely yours,Cape Panwa Hotel, Phuket Management
by A verified traveler
Think carefully
Posted 25 Mar 2023 on HotelsI have visited theCape Panwa 7 times over the last 23 years and very little has changed. However certain areas have now fallen way below what weI expected. Service in all areas is so poor that guests have given up eating in the hotel. Breakfast is not a patch on what it used to be and is the same everyday. There is no supervision of staff, clearly no training for new staff even to understand the basics of serving a guest.
A few of the remaining long term staff have also given up ( their words not mine) as no one seems to care anymore.
The decking around the pool area has been there for over 30+ years and is now so dangerous for all guests. Tiles are missing from the main pool and rust is showing in the pool. There are many other tripping hazards in and around the hotel which have been painted black so you can see them better, especially in the dark. ( Really).
The hotel general manager was on site but not once did I see him talk to a member of staff or a guest. What a shame for such a beautiful place to have fallen.
Comment from Hotel Management
28 Apr 2023 by Cape Panwa Hotel, Phuket Management, Hotel Management
Dear David, Thank you for writing at such length about your stay at Cape Panwa Hotel, Phuket. Comments from frequently returning guests such as you are particularly useful in guiding our plans to get back to our former high standards, following the devastation of the pandemic. Allow me to point out that the pool was refurbished 8 years ago, not 30 as you state, and in May this year we will be totally replacing the decking. . Unfortunately, during peak or high occupancies, it may take a little bit longer time to prepare meals as all our food is cooked to order. As you may know, after Covid there is still an on-going shortage of qualified hotel personnel and we sincerely apologise for this waiting time. Staff training takes place more effectively in low season and we apologise for any shortcoming of our new recruits; we are sure that they will soon be as confident and involved as our ‘old hands’. Our management understands and respects the guests’ desire for privacy and independence to enjoy themselves but, of course, we engage with them when necessary. We hope to see you back in the future to witness at first hand the progress everyone has made.Cape and Kantary Hotels supports SOS Children’s Villages and the TSPCA. We do not serve foie gras, birds’ nest or shark’s fin and we stand firmly against the exploitation of Thai elephants for commerce or entertainment.Sincerely yours,
by A verified traveler
Posted 11 Mar 2023
Comment from Hotel Management
27 Apr 2023 by LK, Hotel Management
Thanks for staying with us. We appreciate your feedback!
