Ratings based on 991 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oconomowoc
Posted 20 May 2024
Customer service was excellent! Valet parking was a bonus.
by A verified traveler
Posted 5 May 2024
The shower and jets for the tubs didn’t work. Otherwise great time.
Comment from Hotel Management
8 May 2024 by Westgate Social Media Support, Hotel Management
We're sorry to hear about the issue you experienced with the shower and tub jets during your stay at Westgate Park City Resort & Spa. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to host you again in the future and provide you with the exceptional experience you deserve.Kind Regards, Social Media Support
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 14 Apr 2024
This property was amazing!! Some amazing service, we went there for a birthday and they went above and beyond to make it special. Will definitely be back!!
Comment from Hotel Management
13 May 2024 by Social Media Support , Hotel Management
Hi Brianna, Thank you so much for your glowing review! We're thrilled to hear that you had an amazing experience at our property, especially during the birthday celebration. Providing exceptional service and creating memorable moments for our guests is what we strive for, and we're delighted that we could make your stay special. We can't wait to welcome you back for another wonderful visit in the future!
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
8 May 2024 by Westgate Social Media Support, Hotel Management
We appreciate your feedback, Shaylauna. We're glad to hear that you had an overall positive experience at Westgate Park City Resort & Spa. If there are any specific areas where we can improve, please feel free to share them with us. We're committed to providing the best possible stay for all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Kind Regards, Social Media Support
by A verified traveler
Posted 12 Apr 2024
The room was really cramped. You could barely walk around the bed in the bedroom and it blocked the front door if you opened the pullout bed. Nowhere to put suitcases- very claustrophobic.
Comment from Hotel Management
13 May 2024 by Social Media Support , Hotel Management
Hi Brianna, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the cramped layout of your room. Your comments about the lack of space for suitcases and the difficulty moving around the bed have been noted, and we'll take this into consideration for future improvements. We strive to provide comfortable accommodations for all our guests, and we regret that we fell short in this instance. If you choose to stay with us again, please don't hesitate to reach out to our team, and we'll do our best to accommodate your needs.Kind Regards,
by A verified traveler
Posted 10 Apr 2024
Indoor/outdoor pool was unique
Comment from Hotel Management
13 May 2024 by Social Media Support , Hotel Management
Hi Yurgis, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Park City Resort and Spa!Best Wishes,Social Media Support
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
13 May 2024 by Social Media Support , Hotel Management
Hi Carolyn, Thank you for your rating on the Westgate Park City Resort and Spa. We do wish we could have been able to impress you during your stay. We hope that you enjoyed some aspects of your time with us, and we hope to welcome you back in the future for a vacation which exceeds your expectations.Best Wishes,Social Media Support
by A verified traveler from Newport Coast
Posted 12 Mar 2024
Really outdated. Hair in the bathtub, tv didn’t work, heater didn’t work for the first night and the room was a frosty 58 degrees. Didn’t get fixed until 5pm the next day. Won’t be staying here again.
Comment from Hotel Management
3 Apr 2024 by Social Media Support, Hotel Management
Hi Gloria,We apologize for any inconvenience you experienced during your stay. Your feedback helps us identify areas for improvement, and we will take action to address them.Best Wishes, Social Media Support
by A verified traveler
Posted 11 Mar 2024
