Ratings based on 129 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Possibly the most disgusting hotel I've ever stayed in.
Filthy, dilapidated, Mostly occupied by resident druggies. Surrounding neighborhood is much the same.
Comment from Hotel Management
20 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Stan! We deeply regret to learn about your disappointing experience during your stay at our hotel. Providing a clean and welcoming environment for all guests is our utmost priority, and we apologize for any lapses in maintaining our standards. Your feedback regarding cleanliness and the atmosphere of the surrounding neighborhood is concerning, and we are taking immediate steps to address these issues to ensure a more pleasant experience for our guests in the future. We appreciate your candid feedback and hope you will consider giving us another opportunity to exceed your expectations should your travels bring you back to the area.
by A verified traveler
Posted 18 May 2024
Room seemed clean but smells like weed or cigarettes. People living in there with crap outside on walkway. Animals living there. Totally gross.
Comment from Hotel Management
20 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Lan! We sincerely apologize for the unpleasant experience you had during your stay. Maintaining a clean and comfortable environment for all our guests is of the utmost importance to us, and we deeply regret that we fell short of your expectations in this regard. We take cleanliness and hygiene very seriously, and we will address the issues you mentioned immediately with our housekeeping and maintenance teams to ensure that such situations do not recur in the future. Additionally, we will take steps to address any inappropriate behavior or items left outside of rooms promptly.Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact our management team directly.
by A verified traveler
Posted 13 Nov 2023 on Hotels
Comment from Hotel Management
13 Nov 2023 by Manager , Hotel Management
Thank you so much for your positive feedback. We really appreciate.
by A verified traveler
Mites!!!
Posted 12 Nov 2023 on HotelsWe got our room key by 330pm and we were leaving by midnight.. they have mites and my fiancé got bits all over his body from sleeping in the bed for a hour
Comment from Hotel Management
14 Nov 2023 by MP - Guest Relations Manager, Hotel Management
Hello Samantha, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
by A verified traveler
Very nice for the price.
Posted 16 Oct 2023 on HotelsLow cost room. The bed was comfortable. The TV, fridge and microwave all worked. Hot shower. The room was a little too warm the first night, but comfortable the next. I like the room cool at night. Just my preference. For the price, I would return.
Comment from Hotel Management
17 Oct 2023 by MP - Guest Relations Manager, Hotel Management
Hello Carl, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!
by A verified traveler
Cheap but bugged.
Posted 9 Oct 2023 on HotelsThe bed was comfortable. The room seemed pretty clean. The outside is kind of run down. Some of the furniture in the room is worn. The refrigerator was unplugged, but it worked when I plugged it in. The mivrowave did not work. There was no hot water in the evening, but there was hot water early in the morning. The price was cheap. $55/night. There was a bug in the bathroom and either the same or a different bug in the bedroom in the morning. I caught it in a container and took it to the desk when I checked out. She confirmed that it was a cockroach. She said that they spray every month. I am booked there next weekend for the 2nd week of the scenic drive. I told her I better not see any bugs next weekend.
If I do, I will be demanding for a refund.
Comment from Hotel Management
14 Oct 2023 by MP - Guest Relations Manager, Hotel Management
Hello Carl, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
by A verified traveler
Posted 10 Jun 2023
Comment from Hotel Management
1 Jul 2023 by MP - Guest Relations Manager, Hotel Management
Hello Gina, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
by A verified traveler
Posted 13 Mar 2023 on Travelocity
Update the heat controls in the room
Comment from Hotel Management
14 Mar 2023 by Manager , Hotel Management
Thanks for your feedback. We really appreciate. Come again. Thanks
by A verified traveler
Posted 8 Mar 2023
Comment from Hotel Management
28 Mar 2023 by MP- Guest Relations Manager, Hotel Management
Hello Ron, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
by A verified traveler
Posted 22 Jan 2023
Loved it loved i parked right outside my door is was cute i loved it great view from my eoom as well
Comment from Hotel Management
11 Feb 2023 by manager, Hotel Management
We are really appreciate for your feedback and we are happy to hear that. come again. Thanks.
