Ratings based on 631 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Very clean roon,friendly service and good food in the restaurant
Comment from Hotel Management
4 Jun 2024 by Irina Smith, Guest Service Manager , Hotel Management
Dear Thomas, Thank you for taking the time to leave this positive feedback, we appreciate that a lot. We are extremely happy knowing that you enjoyed your stay and our amenities, now just looking forward to see you again!
by A verified traveler from Brunswick
Posted 21 May 2024
Wonderful room with a view; very knowledgeable staff, quiet and clean.
Comment from Hotel Management
22 May 2024 by Irina Smith, Guest Service Manager , Hotel Management
Dear Sean, Thank you for taking the time to leave this positive feedback, we appreciate that a lot. We are extremely happy you had a great time and we are looking forward to see you again!
by A verified traveler
Posted 17 May 2024
The rim of the toilet had significant amounts of urine that had not been cleaned up. Also, the housekeeper woke us up at 8:00am - they knocked on the door and opened it before we had a chance to wake up and respond.
Comment from Hotel Management
22 May 2024 by Irina Smith, Guest Service Manager , Hotel Management
Dear Charlotte, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 16 May 2024
Older carpet and decor
Comment from Hotel Management
22 May 2024 by Irina Smith, Guest Service Manager , Hotel Management
Dear Scott, Thank you for taking the time to leave your feedback. It helps us understand what we do good and where we should work more in order to be able to provide our customers with better service. Thank you again and we hope you will come back and see us again soon!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
4 Jun 2024 by Irina Smith, Guest Service Manager , Hotel Management
Dear Beth, Thank you for taking the time to complete the survey, we appreciate that a lot. We are glad you enjoyed your stay with us and we are looking forward to see you again soon.
by A verified traveler
Posted 11 May 2024
A stay. Always a great time here😊
Comment from Hotel Management
16 May 2024 by Irina Smith, Guest Service Manager , Hotel Management
Dear Ralph, Thank you for taking the time to leave this positive feedback, we appreciate that a lot. It was a pleasure to have you staying with us and we are looking forward to see you again!
by A verified traveler from Plattsburgh
Posted 11 May 2024
Wish this Best Western provided the typical breakfast buffet option. Didn't realize this property didn't have this amenity - my bad for not checking the details before I made my reservation.
Also, no way to recycle here - I even asked the front desk. In this day and age, I am surprised and, again, will have me choose a different property in Canton when I come again.
Comment from Hotel Management
16 May 2024 by Irina Smith, Guest Service Manager , Hotel Management
Dear Bonnie-Leigh,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler from WEST NEWBURY
Posted 10 May 2024
It is convenient to SLU campus.
Staff is always friendly and accomodarting
Comment from Hotel Management
12 May 2024 by Irina Smith, Guest Service Manager , Hotel Management
Dear Michele, Thank you for taking the time to leave this positive feedback. Our team is extremely happy about you having a good stay with us. We hope you will be back soon so we can provide you with even better experience next time.
by A verified traveler
Posted 9 May 2024
Loved the staff
Comment from Hotel Management
12 May 2024 by Irina Smith, Guest Service Manager , Hotel Management
Dear Joann,Thank you for taking the time to complete the survey, we appreciate that a lot. Our team is extremely happy you had a great time staying with us. We hope you will come back and see us again soon.
by A verified traveler
Posted 5 May 2024
It’s very clean and the staff was helpful
Comment from Hotel Management
12 May 2024 by Irina Smith, Guest Service Manager , Hotel Management
Dear Anthony, Thank you for taking the time to leave this positive feedback, we appreciate that a lot because this is what keeps us going and helps us improve. We are looking forward to see you again!
