Ratings based on 510 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Ok .. no en suite meaning shared toilet and shower and both were small rooms which is obviously not ideal but at least you know this in advance when you book, so your choice. No lifts, steep and narrow stairs, creaky floorboards, car parks a good 10 minute walk…. but, and critically, unbelievably well located for town and cathedral and very friendly and helpful staff. The continental breakfast options were fine and adequate. Place was clean and tidy, bed comfortable. So do not expect 5 star luxury, it is quirky but price was lower than other nearby hotels reflecting the issues, though nothing In Canterbury was cheap.
by A verified traveler
Posted 22 May 2024
Great place to stay
Comment from Hotel Management
25 May 2024 by Monica, Hotel Management
Dear Karen,Thank you for taking the time to review your stay with us. We are happy to see that you enjoyed our hotel and we hope to see you again in the near future. Kind Regards,
by A verified traveler
Posted 19 May 2024
I misinterpreted parking facilities and had to park over a mile away. Still the accommodation was in a very good location in the centre of town
Comment from Hotel Management
25 May 2024 by Monica, Hotel Management
Dear Jack,Thank you for for taking the time to review your recent stay with us. We are sorry that you had to park over a mile away. In our email confirmation we are including the parking information and directions. We hope you choose to stay with us again soon! Kind Regards,
by A verified traveler
Posted 14 May 2024
You’ll never have a more higgledy piggeldy experience with a hotel than this one. But oh how it’s worth it! The buildings were built in perhaps the 1200’s, so the floors are very uneven. The rooms and baths are comfortable, the porridge for breakfast delicious and the location unbeatable. The staff couldn’t be more helpful. In short we loved it.
Comment from Hotel Management
17 May 2024 by Monica, Hotel Management
Dear Susan,Thank you so much for leaving such a wonderful review of your recent stay with us. It means a lot to everyone who works here. We are so happy to note that you appreciated the historic nature of the hotel, the location and the staff. We hope to welcome you back one day soon. Kind Regards
by A verified traveler
Posted 10 May 2024
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Comment from Hotel Management
11 May 2024 by Monica, Hotel Management
Dear Richard,We are disappointed that you did not enjoy your stay at the Cathedral Gate Hotel.If you would like to contact us with any specific feedback, that would be most appreciate it.We hope to welcome you sometimes in the future to offer you an improved experience. Kind Regards
by A verified traveler
Posted 6 May 2024
Very close to the cathedral. Friendly and helpful staff.
Comment from Hotel Management
9 May 2024 by Monica, Hotel Management
Dear Erik,Thank you for for taking the time to review your recent stay with us.It is a pleasure to read that you found the staff friendly, helpful and the hotel close to the Cathedral! We hope to see you again in the near future.Kind Regards,
by A verified traveler
Posted 22 Apr 2024
Very old historic building and still charming. Very friendly helpful staff. Good value.
Comment from Hotel Management
9 May 2024 by Monica, Hotel Management
Dear Lee,Thank you for taking the time to review your stay with us. We are pleased to see that you found the staff to be friendly and helpful and that you enjoyed the experience. We hope to be able to welcome you back next time you are in Canterbury.Kind Regards
by A verified traveler
Posted 20 Apr 2024
The Cathedral Gate Hotel is older than the West Gate leading into the Canterbury Cathedral! It's old, and proudly displays its age. Anyone staying there must want to enter into the atmosphere is medieval Canterbury, and enjoy the experience of crossing from building to building on the rooftop, and being right smack in the middle of the ancient city.
Comment from Hotel Management
9 May 2024 by Monica, Hotel Management
Dear Joan,Thank you for taking the time to leave such a lovely review, we are so glad you enjoyed our hotel! Cathedral Gate Hotel dates back to 1438 so definitely lots of history! We hope you choose to stay with us again soon! Kind Regards,
by A verified traveler
Posted 6 Apr 2024
Excellent stay at this well located hotel. Staff was 12/10😊
Comment from Hotel Management
13 Apr 2024 by Monica, Hotel Management
Dear Amar,Thank you for taking the time to leave such a wonderful review. It is lovely to read that you had an enjoyable stay! We hope to see you again. Kind Regards
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
13 Apr 2024 by Monica, Hotel Management
Dear David,Thank you for scoring us with 5/5! It is much appreciated by the whole team. We hope to welcome you again next time you are in Canterbury! Kind Regards,
