Ratings based on 117 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
27 Apr 2024 by COMERCIAL, Hotel Management
gracias por visitarnos.
by A verified traveler
Posted 14 Mar 2024 on Hotels
Comment from Hotel Management
23 Mar 2024 by COMERCIAL, Hotel Management
Gracias
by A verified traveler
Posted 8 Mar 2024
I like everything
Comment from Hotel Management
9 Mar 2024 by COMERCIAL, Hotel Management
Thanks for visiting us, come back soon!
by A verified traveler
Posted 6 Mar 2024
Customer service was exceptional!
Comment from Hotel Management
9 Mar 2024 by COMERCIAL, Hotel Management
Thank you for visiting us come back soon
by A verified traveler from NAPLES
Posted 28 Jan 2024
Comment from Hotel Management
23 Mar 2024 by COMERCIAL, Hotel Management
Gracias
by A verified traveler
Posted 27 Jan 2024
The beach and the pool are great! However, it took forever to be waited on when it came time to eat. The wait staff wasn’t very proactive about coming back to your table so each meal took over an hour. The hours of when lunch and dinner was available was very late, on top of having to wait forever to get your food or even a drink made our experience less than desirable. On top of that the food was okay. We weren’t blown away with anything- definitely didn’t make the wait time worth it.
They had some amenities but seemed like for water sports they only one or two of each. You had to be quit if you wanted to paddle board or ride bikes. There wasn’t enough to go around. They also lock everything up around 2 or 3pm.
Our room was just okay as well. We booked the king bungalow, I didn’t realize there was another room on the back half of the bungalow. Our privacy was limited and it was VERY loud. Super thin walls. The bed was ehh and the bathroom looked like it needed to be remodeled badly. There was lots of chipped paint and cracks. There was also not hot water in the showers. Lukewarm at best, the pool sometimes was warmer than the shower water in our room. Very disappointing.
Comment from Hotel Management
27 Jan 2024 by COMERCIAL, Hotel Management
Dear GuestWe want to thank you for your visit and your constructive comments. We are very sorry that your experience was not the best, we will take the appropriate actions to work every detail of our services.Once again we appreciate your visit and we hope that if you visit us again we sure you that your experience will be much better.Best Regards,
by A verified traveler
Posted 18 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by comercial, Hotel Management
Gracias por su calificación y por su visita.
by A verified traveler
Posted 12 Jan 2024
Comment from Hotel Management
16 Jan 2024 by COMERCIAL, Hotel Management
Gracias por visitarnos.
by A verified traveler
Posted 14 Dec 2023
This is a wonderful family resort, the staff are exceptional and friendly and accommodating. We had a small ant problem and they were there within hours cleaning everything. The ocean was beautiful, great temperature and waves for body surfing and strolls in both directions. We did not use the fishing, kayaking or other water sport activities available but the gentleman who provided information about them was not pushy the way some solicitors are in vacation areas. The only negatives were that the children playing in the playground directly behind our unit early and the serious partiers until 1 in the morning in front of us made the stay a little less restful than we would have wanted.
Comment from Hotel Management
8 Jan 2024 by COMERCIAL, Hotel Management
Thank you very much for your comments, we hope you return soon.
by A verified traveler
Posted 10 Dec 2023
Comment from Hotel Management
8 Jan 2024 by COMERCIAL, Hotel Management
Gracias por su clasificación de 5!
