Ratings based on 110 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
I can't say enough about the concierge service at Luxotel and the hotel itself. From the moment I arrived, I was welcomed as if I was visiting family. The room was exquisite overlooking the pool. The accommodations were very comfortable, clean and well accessorized . The proximity to Cannes center was an easy walk through old town Village or along the waterfront blvd. I had a wonderful wonderful stay thank and I look forward to my return someday.
Comment from Hotel Management
27 May 2024 by The Luxotel Cannes Team, Hotel Management
Dear Constance,Thank you for choosing Luxotel Cannes for your stay.It's a real pleasure to read comments such as yours; We are happy to read that you spent a lovely stay ! , Thank you for the details provided.We hope to see you soon in our establishement.Sincerely,
by A verified traveler
Lots of trains
Posted 27 Sep 2023 on HotelsOne tip is the property is next to the France train system.. trains run 24/7 sometimes 3 in 5 minutes. They are loud and the hotel windows are not sound proof.
Comment from Hotel Management
27 Sep 2023 by The Luxotel Cannes Team, Hotel Management
Dear Daniel,Thank you for choosing our establishement for your stay.We are sorry to read that you felt uncomfortable during your stay. Indeed, some trains can cross during the day however the trains are not crossing 24/7.Best regards,The Luxotel Cannes
by A verified traveler
Posted 27 Sep 2023
Just an excellent place to stay.
Comment from Hotel Management
27 Sep 2023 by The Luxotel Cannes Team, Hotel Management
Dear guest,Thank you for sharing with us your experience. It's a pleasure to see that you spent a great stay.Best regards,The Luxotel Cannes Team
by A verified traveler
Staff not flexible to requests .
Posted 20 Sep 2023 on HotelsFront desk manager didn’t want to admit their mistake of giving me a room with balcony sliding door very very hard to slide and blamed me for not coming down on time to switch the room as I was waiting in the room for staff to do the transfer. The manger was rude with me and demonstrated good skills of dealing with guest.
Comment from Hotel Management
22 Sep 2023 by The Luxotel Cannes Team, Hotel Management
Dear Fahad,We would like to answer your comment about your stay:First of all, you made a reservation for a privilege room (garden view) on Expedia. When you arrived, you spent some time in the room and then came back to the reception to have a new room because you told us that you didn't like the room and that there was a problem with the sliding door. The reception decided not only to give you another room but also did a free upgrade on a Deluxe room (sea view). After this, you spent again sometime in the room and came back again by saying that you wanted to change again.Our team is always helpful and try to find the best solution. However, respect between guests and our team is important. We always respect our guests, it's our priority. For the check out, you came at 2p.m whereas the check-out is until midday. The reception called you to come downstairs and you came 2 hours later. We didn't charge you a late check-out, our manager was explaining you that you that you needed to do the check-out on time. Indeed, we have arrivals and departure everyday, for our organization with the reception and for cleaning the room we need to have this rule respected. You were aware of all of the conditions. If a guest would like to stay more time in their room or having one extra night, they need to ask the reception first, and according to availability we will answer you.Best regards,The Luxotel Cannes Team
by A verified traveler
Posted 12 Sep 2023 on Orbitz
Comment from Hotel Management
14 Sep 2023 by L’équipe Luxotel Cannes, Hotel Management
Bonjour Alicia,Merci d'avoir choisi le Luxotel Cannes pour votre séjour et de nous avoir laissé la note de 5/5.C'est un plaisir de voir que vous avez passé un merveilleux séjour dans notre établissement.A bientôt,
by A verified traveler
Posted 3 Sep 2023
Luxotel hotel is one of the best options in Cannes for the location and value. The staff are all personable, helpful and nice.
Comment from Hotel Management
4 Sep 2023 by The Luxotel Cannes Team, Hotel Management
Dear Ariel,Thank you so much for all of these compliments and for giving us a 5/5 grade.We hope to welcome you back.Best regards,
by A verified traveler
Posted 19 Aug 2023 on Travelocity
Other than a little wear and tear in places, the hotel was great. Staff was very helpful and kind. Pool and restaurant on site were awesome. We will definitely stay here again!
Comment from Hotel Management
21 Aug 2023 by The Luxotel Cannes Team, Hotel Management
Dear Mary,Thank you very much for sharing with us your experience. We are delighted to read that you spent a very nice stay. That would be a pleasure to welcome you back.Sincerely,
by A verified traveler
Posted 15 Aug 2023
A peaceful, comfortable, clean hotel with a bus stop outside to take you into Cannes centre and a short walk away, over a small bridge to get to a sandy beach. The staff were so friendly, helpful and polite. Would absolutely recommend it for a comfortable stay.
Comment from Hotel Management
15 Aug 2023 by The Luxotel Cannes Team, Hotel Management
Dear Pembe,Thank you very much for sharing with us your experience. It's always a pleasure to see that our guests spent a wonderful stay. We hope to welcome you back in the future.
by A verified traveler
Posted 12 Aug 2023
Luxotel is not a 4-star hotel – no idea how this is possible. Property is a complete dump, w/ the lone exception being the lobby restaurant area. There are apartment residences attached to the hotel entry w/ laundry hanging to dry outside windows and ratty, decaying / molded yellow awnings across the entire façade of the hotel facing the water. Rooms are on par w/ a dungy small college dorm room, w/ concrete floor / barely a brown carpet covering it. Room smelled of cigarette smoke, bathroom had NO ELECTICAL OUTLET (!), silverfish in the tub and the balcony had plastic lawn chairs and the ceiling even had a hole in it w/ plaster hanging down. If you don’t want to pay $300 / night for accommodations similar to a Day’s Inn motel in Nebraska, then AVOID this place. Despite a decent location to the beach, you have train tracks and a busy road in between, with heavy traffic. Although the staff was very nice and friendly this was a truly a very poor place to stay.
Comment from Hotel Management
14 Aug 2023 by The Luxotel Cannes Team, Hotel Management
Dear guest,We are very surprised about your comment. Indeed, you have different pictures of our establishment on Expedia and other platforms to show you how does it looks like.We actually have a residence as neighbours. The residence and the hotel are different. If you had encountered a problem with your room, why not notify the reception? Our team is here 24 hours a day to help you.Our establishment is located 1 minute walk from the beach. All information about our hotel is noted prior to your reservation.Best regards,
by A verified traveler
Posted 5 Aug 2023 on Hotels
Comment from Hotel Management
7 Aug 2023 by The Luxotel Cannes Team, Hotel Management
Dear Siavash,We are sorry to see that you let us this grade concerning our hotel and we wanted to know why you didn't appreciate your stay in our establishement.Best regards,
