Ratings based on 46 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
Overall, the ZIN Canggu hotel is a disappointment. The hotel is overpriced considering its condition and offers a mediocre experience. Upon arrival, the welcome experience was underwhelming as the staff did not accommodate my request for a later breakfast time, even though I needed to surf early in the morning.
Although the pictures of the hotel appear inviting, the reality is quite different. The hotel shows signs of aging, with stained towels and a lack of power outlets near the bed, although there is a reading light. The closet is difficult to access, adding to the inconvenience. Additionally, the spa is located near a sticky river, which takes away from the relaxation experience. During my complimentary 30-minute massage, the staff skipped the feet washing process, resulting in an uncomfortable sensation as they rubbed my feet before my legs.
Furthermore, the mini fridge in the room looks outdated and reminiscent of the 80s.
On a positive note, the hotel manager, Didik, was friendly and accommodating. He extended the breakfast time and allowed for a later check-out, which I greatly appreciated. However, even with the extended breakfast time, the breakfast itself was lackluster and did not meet expectations.
In conclusion, the ZIN Canggu hotel does not live up to its advertised image. The hotel is overpriced for its condition, with underwhelming amenities and average service.
Comment from Hotel Management
6 May 2024 by Boyke Sanjaya, Hotel Management
Dear Ms. Ksenia,Your feedback means a lot to us. We've taken it carefully and will planning how to make things better with our team. We're truly sorry for any inconvenience you experienced during your stay—it's not what we want for our guests.We're dedicated to making things right and hope you'll allow us the opportunity to show you the improvements on your next visit to Bali. Your satisfaction is our priority.Sincerely yours,Boyke SanjayaGeneral Manager
by A verified traveler
Posted 13 Mar 2024
Highly recommend
Comment from Hotel Management
29 Mar 2024 by Boyke, Hotel Management
Dear Ryan,Thank you for your kind review.Looking forward to have you soon at ZIN.Sincerely yours,Boyke SanjayaGeneral Manager
by A verified traveler
Posted 30 Jan 2024
An oasis tucked away in Canggu, towards Nelayan beach. I extended my stay from two weeks to three. Loved the food, staff, and spa. Recommended.
Comment from Hotel Management
31 Jan 2024 by Dessy Valensia, Hotel Management
Dear Will,Greetings from ZIN WorldThank you for making ZIN Canggu Resort & Villas your oasis in Canggu! We're delighted you enjoyed our food, staff, and spa. Your recommendation means the world to us. Looking forward to hosting you again!Best Regards,ZIN Marketing Communication
by A verified traveler
Posted 10 Jan 2024
Noisy at night but an excellent location.
Great breakfast . I would return :)
Comment from Hotel Management
31 Jan 2024 by Dessy Valensia, Hotel Management
Hi Bill,Greetings from ZIN WorldThank you for choosing ZIN Canggu Resort & Villas! We're thrilled you enjoyed our excellent location and great breakfast. We appreciate your feedback on noise and hope to welcome you back soon!Best Regards,Dessy ValensiaZIN Marketing Communication
by A verified traveler
Posted 3 Jan 2024 on Hotels
Comment from Hotel Management
3 Apr 2024 by Boyke, Hotel Management
Dear William.Thank you for your excellent score.Looking forward to have you back soon.Sincerely yours,Boyke SanjayaGeneral Manager
by A verified traveler
Posted 3 Jan 2024 on Hotels
Comment from Hotel Management
3 Apr 2024 by Boyke, Hotel Management
Dear Michael.Thank you for your excellent score.Looking forward to have you back soon.Sincerely yours,Boyke SanjayaGeneral Manager
by A verified traveler
Posted 14 Dec 2023
Comment from Hotel Management
29 Mar 2024 by Boyke, Hotel Management
Dear Joseph,Thank you for your excellent score.Looking forward to have you back at ZIN Canggu.Best regards,Boyke SanjayaGeneral Manager
by A verified traveler
Great hotel, near beach
Posted 13 Nov 2023 on HotelsVery close to the beach, cool rooms and big bathroom. One issue is there is a club near by that has loud music on some days.
Comment from Hotel Management
5 Dec 2023 by Dessy Valensia, Hotel Management
Dear Andres,Greetings from ZIN WorldThank you for taking the time to share your thoughts about your recent stay at ZIN Canggu Resort & Villas. We're delighted to hear that you enjoyed the proximity to the beach, the cool rooms, and spacious bathrooms.We apologize for any inconvenience caused by the nearby club's music. Our team is actively exploring solutions to mitigate noise disturbances to enhance our guests' experience.We appreciate your feedback and hope to welcome you back for another memorable stay at ZIN Canggu Resort & Villas.Warm regards,ZIN Canggu Resort & Villas Team
by A verified traveler
Posted 8 Oct 2023
Perfect location just a short walk to the beach. Friendly staff, especially upon welcome
Comment from Hotel Management
11 Oct 2023 by Dessy Valensia, Hotel Management
Dear Rebecca,Greetings from ZIN WorldThank you for sharing your experience with us. We're delighted to hear that you found our location to be perfect, with a short and convenient walk to the beach. Our friendly staff takes pride in ensuring a warm welcome for our guests, and we're pleased to know you had a positive arrival experience.We hope to have the pleasure of welcoming you back in the future, and if you have any further comments or suggestions, please feel free to reach out to us.Best Regards,ZIN Canggu Resort & Villas Team
by A verified traveler
Posted 20 Sep 2023
Huge room, very clean, nice gardens. Spa treatment was good. Restaurant pretty good too. Nice that’s there’s multiple pools around the property.
Comment from Hotel Management
5 Oct 2023 by Dessy Valensia, Hotel Management
Dear Mellisa,Greetings from ZIN WorldThank you for taking the time to share your thoughts on your recent stay at ZIN Canggu Resort & Villas. We appreciate your valuable feedback, and we're delighted to hear that you enjoyed many aspects of your stay.Once again, thank you for choosing ZIN Canggu Resort & Villas, and we hope to have the opportunity to welcome you back in the future.Best Regards,ZIN Canggu Team
