Ratings based on 175 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
We couldnt find the key for the room we looked we over
Comment from Hotel Management
29 Apr 2024 by TIA, Hotel Management
Thank you for your feedback we appreciate it. Hope to see back on your next visit to the BVI.
by A verified traveler from Arnold
Posted 20 Apr 2024
Gorgeous views -- fabulous dinner, we would definitely come back
Comment from Hotel Management
21 Apr 2024 by TIA, Hotel Management
It was our pleasure having you with us.
by A verified traveler
Posted 19 Apr 2024
The Heritage Inn has gorgeous views! The rooms were clean although we did encounter a very large water bug on our last night. There are some cosmetic issues like peeling paint and random holes in the wall but it did not effect our stay. The air conditioners are in the bedrooms and we were comfortable all night. Netflix was available on the TV if you needed entertainment.
We booked both 2 bedroom suites and they are at the top of the building right next to each other which is very convenient when traveling with a group. The kitchen has what you need to get by but no oven if you need one. One room has steps that lead down to the front door and aren't marked with anti slip strips like you see in the US. There are multiple broken stepping stones between the rooms and they are definitely a trip hazard. Be careful.
We did not use the pool during our stay but it seemed to need maintenance.
The restaurant on site was outstanding! We had dinner and breakfast there and it was delicious. If you want separate checks ask ahead of time. They don't seem to be a fan of splitting checks.
The office staff was wonderful and very helpful during our stay with taxis and directions.
We enjoyed our stay and would recommend.
Comment from Hotel Management
20 Apr 2024 by Tia, Hotel Management
Thank you for your feedback. We very much welcome all comments and respond with vigor for our guests satisfaction. We are aware of the stepping stones and addressing it immediately. We're glad that it wasn't all bad but we hope when you return it will be all good. Hope your journey home was a great. See you on your return to Tortola.
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Tia, Hotel Management
Thanks for staying with us.
by A verified traveler
Posted 8 Apr 2024
A couple staff members were great but others seemed annoyed to be dealing with customers. Each bedroom had air conditioning which was great but living room and kitchen did not. The taxi ride from the hotel to the airport ranged between $100-$125. There is not much within walking distance of the hotel. The view of the islands from the hotel was phenomenal. For us it worked well but we only had one night off the boat. Given the taxi fees I would’ve chosen somewhere closer to the airport.
Comment from Hotel Management
11 Apr 2024 by Tia, Hotel Management
Hi, Bradley, we are so sorry about your experience. I did try to get a cheaper taxi for your group of 5 sorry I wasn't helpful. And we will address the staffs about dealing with our guest, thanks for your feedback.
by A verified traveler
Posted 6 Apr 2024
View of surroundings
Comment from Hotel Management
7 Apr 2024 by Tia, Hotel Management
Thanks Ryan
by A verified traveler
Posted 24 Mar 2024
I love it the staff were super friendly
Comment from Hotel Management
7 Apr 2024 by tia , Hotel Management
It was our pleasure having you with us
by A verified traveler
Posted 22 Mar 2024
The views are nice. The main staff person is not genuine. You never see the person anyway. TV doesn’t work most of the time. Cleaning staff great.
Comment from Hotel Management
7 Apr 2024 by Tia, Hotel Management
We appreciate your feedback and will fix the problem asap.
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
7 Apr 2024 by tia , Hotel Management
Nice to have you with us Brendon.
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
5 Mar 2024 by Tia, Hotel Management
Thank you, Thomas..
