Ratings based on 206 Verified Reviews
3.8 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Mar 2024
by A verified traveler
Posted 6 Jan 2024
I booked 2 ocean view rooms only got one. Staff couldn’t have cared less. Marnie the go between Expedia and the hotel was useless she said I could cancel the booking thru Expedia nice to put me in a position where I would have to find another hotel at 4pm with 7 in our party. Expedias agents 4 in total left me high and dry with no conclusion very disappointing after spending thousands of dollars with them thru the years
by A verified traveler from Calgary
Posted 28 Dec 2023
by A verified traveler
Posted 26 Nov 2023
This property is situated right on the beach. Which I thought would be nice. However, the excessive noise from the nightclubs in the area are a problem. The building itself is very dirty. The room that we got had a refrigerator that was not working. The room service was poor. The room is supposed to be cleaned every other day between 10 AM and 4 PM. My room is not cleaned until almost 6 PM after I complained. They cleaning of my room was so quickly they did not really clean much other than change my sheets. Also, the staff was not very friendly. I would not recommend this property for anyone to go. I will never stay there even if it was for free.
by A verified traveler
Posted 9 Aug 2023
Having a lot of family in Cancun/ Chetumal area we travel with them all the time and I was there for one night. The floors were very dirty, there were two used/stained towels when we arrived, that we didn’t care for put them to the side and during check out I was charged $100 Mexican pesos for the towel. There was also a lot of grime on the tub in the bathroom. You get what you pay for, but cleaning could have been better. The girl during checkout was not friendly, everything was fine and I wanted to come back but terrible experience checking out starting with the front desk employee that I will not recommend.
by A verified traveler from San Luis
Posted 27 Jul 2023
Quiet spot for relaxing after a busy day. Shopping and nightime entertainment were abundant. Loved the view of the ocean from our balcony. A nice place to stay.
by A verified traveler
Awesome
Posted 19 Jul 2023 on HotelsThis was a nice place with a great view. Awesome location if your looking to go club. It does get loud throughout the day and night but overall a great location
by A verified traveler
Posted 4 Jul 2023 on Hotels
by A verified traveler
Posted 14 Mar 2023
Too many noises, the front desk is not nice. Try to make additional charge for unreasonable housekeeping fees
by A verified traveler
Posted 10 Mar 2023
We had a great time at Salvia Cancún. 10/10 Highly Recommend. Only thing to be wary of is that you will be able to hear the nearby clubs until 3 AM each night.
