Ratings based on 298 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Montréal
Posted 13 Apr 2024
by A verified traveler from Woodstock
Posted 3 Apr 2024
The staff is fantastic! Miguel and Jesus are fantastic bar tenders!! Viktor was a fantastic entertainer, really enjoyed talking with him as well! We would definitely come back.
by A verified traveler
Posted 25 Mar 2024
Food is not the best
by A verified traveler from Abbotsford
Posted 24 Mar 2024
by A verified traveler
Posted 18 Mar 2024
Had a good time
by A verified traveler
Posted 14 Mar 2024
The food was nasty. Not enough options.
by A verified traveler
Posted 17 Feb 2024
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
by A verified traveler
Posted 15 Feb 2024
This has a nice family atmosphere. The food was good, all the staff were very helpful and it was very clean. We did not get sick eating the food or drinking the water.
We ocean water was a bit murky so we didn’t swim there but took the shuttle to other beaches.
Note: it did cost more upon check in than Expedia had listed (17000 mxn instead of 10000)
by A verified traveler
Posted 5 Feb 2024
More veg options needed
by A verified traveler
Posted 4 Feb 2024
