Ratings based on 628 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Great for entertaining drinking and lounging. Pool
area is amazing. What i didn't like was the beach , if u love the beach and like going in it this is not for you
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Moon Palace Cancun, Hotel Management
Hello Leo,Thank you for sharing your 4/5 ratings.It was a pleasure hosting your stay, and we look forward to welcome you back.Best Regards
by A verified traveler
Posted 15 Jun 2024
the many eating choices was fantastic. The area was very well maintained and the helps was excellent.
Comment from Hotel Management
17 Jun 2024 by Moon Palace Cancun, Hotel Management
Dear Daniel,We thank you for entrusting us to cater to your vacation needs. We are delighted that you have shared your wonderful feedback telling us about your experience. We are happy to hear your expectations were and you appreciated the choices available.It was a pleasure hosting your stay and we look forward to having you back.Best Regards
by A verified traveler
Posted 14 Jun 2024
All are awesome except the brown-colored muddy beach.
Comment from Hotel Management
15 Jun 2024 by Moon Palace Cancun, Hotel Management
Dear Sora,Thank you for vacationing here we us. We are glad to have had you here and to have met your expectations. We do apologize that you were not able to enjoy the beach, as you probably know we do not have control of. It was a pleasure hosting your vacation, and we hope to see you again.Sincerely
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Moon Palace Cancun, Hotel Management
Hello Patricia,Thank you for sharing your 5 stars ratings. We do hope you had a fulfilling stay, and we hope to welcome you back.Best Regards
by A verified traveler
Posted 8 Jun 2024
Everything is excellent. The only con is the beach
Comment from Hotel Management
10 Jun 2024 by Moon Palace Cancun, Hotel Management
Hello Mercedes,Thank you for for choosing Moon Palace Jamaica. We are please to receive your review telling us about your excellent stay. We glad to have created this experience for your. We are sorry about the beach as this is something we do not have control of, and do our best in maintaining the areas clean. It was a pleasure hosting your stay, and we look forward to welcome you back.Best Regards
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Moon Palace Cancun, Hotel Management
Hello Gisele,We appreciate you sharing your 4/5 ratings. We do hope yo had a wonderful stay, and we hope to welcome you back.Sincerely
by A verified traveler
Posted 7 Jun 2024
Check-in takes a long time.., workers are not warmly welcomed guests. My 1st time staying here and not impressed at all. 😫 if I may suggest improving better customer service and the foods…
Comment from Hotel Management
8 Jun 2024 by Moon Palace Cancun, Hotel Management
Hello Linda,Thank you for choosing to vacation here with us. We appreciate you sharing your valuable feedback to tell us about your experience. We regret to hear your expectations were not met. This is not the standard, nor the quality service we usually deliver to our guest. We will reinforce our standard and quality service with our team, so too the food.It was a pleasure hosting your stay and we do hope to welcome you back for a better experience.Sincerely
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Moon Palace Cancun, Hotel Management
Hello Sarah,Thank you for sharing your 4/5 ratings. We do hope you had a magnificent stay, and we are hoping to welcome you back.Best Regards
by A verified traveler
Posted 2 Jun 2024
We called ahead to let them know our flight was cancelled and we wouldn’t be there the first night. They said it was fine and we didn’t need to do anything. We checked in, and they said we would not have to pay for the night we missed. When we checked out, they then informed us there was a “no show” policy where we would have to pay for the night we missed, and because we did not get the names of the people we talked to on the phone, they could not validate we called and would not help us out at all.
Comment from Hotel Management
6 Jun 2024 by Moon Palace Cancun, Hotel Management
Dear Zac,Thank you for choosing to vacation here with us. We appreciate you taking the time to share your feedback. We sincerely would like to apologize for any misunderstanding. The agent did explain that you did not need to pay anything additional. There is a no show charge which was sent with the conformation to your agency. We hope you understand and will be able to clarify this with your booking agent. We would like to apologize for any inconveniences that may have resulted.
