Ratings based on 994 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Overall this hotel is far from being exceptional. My rating for this stay is far away from a 5 start hotel, 3 starts at the most.
Reception and welcoming staff are 5 start. Rooms are way too small, bathroom so small you cant even turn around, toilet and bathroom in the same area. Sharp corners everywhere. No balcony to get out and seat and enjoy the beach. So rooms are way too expensive for what they provide. Upon our arrival, no shampoo empty bottles, limited lotions you have to ask for additional supplies.
All restaurants are small
Reservation were limited with times we were forced to
Take empty tame slots early in the evening for our dinners. Breakfast is limited and every day same, no variety of food. One chief who makes omelets and specials so he was way over worked and over booked with orders we waited for our omelets more then 20
Min.
No protein powder to get mixed in shakes for people on a special diets and training regimen.
Gym was exceptional and clean kept well and also Spa area. However spa treatments are way too expensive for an 80
Min massage you are looking to pay about 380
Dollars. Nice spa though hydrotherapy is included in the room price. Margarita spa girl was amazing as well as Judy spa massage therapist.
Beach never got cleaned only once during our stay there from the seaweed. Glass around pool area dirty from the rain sand and wind and hasn’t been touched for days so you look through dirty glass outside. That should not be in a 5 star hotel.
by A verified traveler
Posted 29 Apr 2024
Excelente servicio lo mejor
Comment from Hotel Management
30 Apr 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Joel,Thank you for taking the time to rate us! Knowing that you had an exceptional experience at our hotel is very rewarding for us. We hope to remain your preferred choice for accommodation in the future. If you ever need anything during your next stay or have any feedback to share, we are at your service. We hope to see you again soon!Best regards,
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Robert,We appreciate your rating, though we regret to hear that your experience wasn't up to your expectations. We're committed to improving, and we hope to have the opportunity to serve you better in the future. Thank you for your feedback.Best regards,
by A verified traveler
Posted 28 Apr 2024
The staff was so nice, accommodating and friendly.
Comment from Hotel Management
29 Apr 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Geoff,It's wonderful to hear that you had such a positive experience with our staff! Providing friendly and accommodating service is a top priority for us, and we're thrilled that our team made your stay enjoyable. If there's anything specific you'd like to highlight or any suggestions you have for how we can continue to improve, please feel free to let us know. We hope to welcome you back again soon!Best regards,
by A verified traveler from Mckinney
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Seung Wan,Thank you for your outstanding 5-star rating! Your satisfaction is our priority, and we're thrilled to have provided you with a wonderful experience. We eagerly anticipate your return and are committed to making every visit memorable. If there's anything we can do to enhance your future stays, please don't hesitate to let us know. Your feedback is invaluable to us!Best regards,
by A verified traveler
Posted 24 Apr 2024
The staff was amazing!!
Comment from Hotel Management
25 Apr 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Rosanny M,We're thrilled to hear that you had a wonderful experience with our staff! Providing exceptional service and ensuring our guests feel well taken care of are top priorities for us. We greatly appreciate your feedback and hope to have the pleasure of welcoming you back again soon for another amazing stay!Best regards,
by A verified traveler
Posted 23 Apr 2024
Cannot say enough good things about Le Blanc Cancun. Service was excellent and exceeded expectations. Besides the pressure to buy in the membership and the sales (which most resorts push) it was an excellent vacation. Staff went above and beyond to ensure our stay was 10/10.
Highly recommend Le Blanc Cancun.
Comment from Hotel Management
23 Apr 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Jacy Bree,That's fantastic to hear! It sounds like you had a wonderful experience at Le Blanc Cancun. We're thrilled that our service exceeded your expectations and that our staff went above and beyond to make your vacation exceptional. Your recommendation means a lot to us, and we're grateful for your kind words. We hope to welcome you back for another unforgettable stay in the future!Best regards,
by A verified traveler
Posted 20 Apr 2024
amazing honeymoon suit for couples
Comment from Hotel Management
22 Apr 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Chi,We're thrilled to hear that you had an amazing honeymoon experience in our suites! It's always our goal to create unforgettable moments for couples celebrating special occasions like honeymoons. We hope that your stay was filled with romance, relaxation, and cherished memories that you'll treasure for a lifetime. Thank you for choosing us for such a momentous occasion, and we hope to welcome you back for future celebrations!Best regards,
by A verified traveler
Posted 16 Apr 2024
This hotel is absolutely wonderful! We enjoyed everything. The food at all the restaurants were all phenomenal! And the butler service was top notch! I highly recommend this resort to any adult traveling to Cancun!
Comment from Hotel Management
17 Apr 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Sonya,Thank you for your glowing review of our hotel! We are thrilled to hear that you enjoyed everything about your stay, from the phenomenal food at all our restaurants to the top-notch butler service. Your recommendation means the world to us, and we can't wait to welcome you back on your next trip to Cancun!Warm regards,
by A verified traveler from troy
Posted 16 Apr 2024
Very nice relaxing clean and amazing service.
Comment from Hotel Management
16 Apr 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Sophie,Thank you for sharing your experience with us! We're thrilled to hear that you found our resort to be relaxing, clean, and that you received amazing service during your stay. Providing a comfortable and enjoyable environment for our guests is always our top priority, and we're glad we could deliver that for you. We look forward to welcoming you back for another wonderful stay!Best regards,
