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Krystal Grand Cancun All Inclusive

4.0 star property
Stylish hotel on the shore with 4 outdoor swimming pools

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Krystal Grand Cancun All Inclusive

Photo gallery for Krystal Grand Cancun All Inclusive

Premium bedding, down comforters, pillowtop beds, in-room safe
Exterior
Restaurant
Bar (on property)
Bathroom

Overview of Krystal Grand Cancun All Inclusive

7.6

Good

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Enjoy the neighborhood

Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationGaviota Azul Beach1 min walk
  • Popular LocationTradewinds Restaurant2 min walk
  • Popular LocationThe Club Lounge2 min walk
  • Popular LocationHabanero Ceviche & Tacos2 min walk
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Room options

Altitude Suite King, Ocean Front

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Altitude Corner Suite Ocean Front

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Family Room, Multiple Beds, Partial Ocean View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillowtop bed
  • 88 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Room, 2 Double Beds, Ocean View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillowtop bed
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Ocean View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Ocean View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillowtop bed
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillowtop bed
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Altitude Corner Suite, Partial Ocean view

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillowtop bed
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, City View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillowtop bed
  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, City View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillowtop bed
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Altitude Master Suite, Ocean front

cleanliness

Highlights

Balcony
Soundproofed
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 98 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Standard Room 1 King Bed

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillowtop bed
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Altitude Suite 2 double beds, Boulevard view

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillowtop bed
  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Partial Ocean View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillowtop bed
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Honeymoon Room, 1 King Bed, Sea View

cleanliness

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Presidential Room, 1 King Bed, Ocean View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillowtop bed
  • 132 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Altitude Suite King, Boulevard View

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillowtop bed
  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the neighborhood

Cancun

Located on the beach, Krystal Grand Cancun All Inclusive is in Zona Hotelera, a walkable area in Cancun with great shopping. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Puerto Cancun Marina Town Center. Traveling with kids? Consider Ventura Park Cancun, or check out an event or a game at Oasis Arena.

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 6 min walk
  • Forum Beach - 7 min walk
  • Caracol Beach - 8 min walk
  • Chac Mool Beach - 14 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • Hooters - 6 min walk
  • Mandala - 6 min walk
  • Krystal Cancún - 3 min walk
  • Forum Beach Club - 7 min walk
  • Coral Café - 3 min walk

About this property

Krystal Grand Cancun All Inclusive

Upscale family-friendly hotel near Tortuga Beach
Close to Gaviota Azul Beach and Cancun Convention Center, Krystal Grand Cancun All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. This hotel is a great place to bask in the sun with a white sand beach, beach cabanas, and sun loungers. Treat yourself to a facial, a massage, or reflexology at Krystal Spa, the onsite spa. Be sure to enjoy a meal at Restaurante Ayami, the onsite restaurant. In addition to a grocery/convenience store and a terrace, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Concierge services, beach towels, and ATM/banking services
  • Tour/ticket assistance, 6 meeting rooms, and an elevator
  • Guest reviews say great things about the proximity to shopping
Room features
All 398 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guests reviews speak well of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs, childcare services, and free infant beds
  • Pillowtop mattresses, down comforters, and free extra futons
  • Bathrooms with showers and free toiletries
  • 50-inch LED TVs with premium channels
  • Wardrobes/closets, balconies, and free extra beds

All inclusive details

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Red Fish
  • Restaurante Ayami
  • Risotto
  • Terraza el Mortero
  • The Grill

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free extra futon
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Restaurant dining guides

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.55 per accommodation, per night
  • Sanitation services: USD 4.5 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Krystal Grand Cancun All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of Mar 28, 2024, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on Apr 7, 2024 start from P 18,069.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Grand Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Cancun All Inclusive?

Self parking is free at this property.

What time is check-in at Krystal Grand Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Krystal Grand Cancun All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Grand Cancun All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Krystal Grand Cancun All Inclusive located?

Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Gaviota Azul Beach and Forum Beach. Tortuga Beach and La Isla Shopping Mall are also within 3 mi (5 km).

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 539 out of 1303 reviews" "
Rating 8 - Good. 280 out of 1303 reviews" "
Rating 6 - Okay. 219 out of 1303 reviews" "
Rating 4 - Poor. 122 out of 1303 reviews" "
Rating 2 - Terrible. 143 out of 1303 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

McCartney

Traveled with group
Liked: Staff & service, property conditions & facilities
we fell 4 stories in the only elevator that was working
Stayed 3 nights in Mar 2024

2/10 Terrible

Mehran

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Elevator issue, property is dirty, one restaurant only, limited buffet, smell like sewer in basement
Stayed 3 nights in Mar 2024

8/10 Good

Julio

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pro on the best beach of Cancun Pro nice hotel Pro close to acción You pay only for the beach Food buffet 6 Entretenment 3 Music 6 Pool activities 4
Stayed 2 nights in Mar 2024

6/10 Okay

Robert

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were not disappointed by the food. The buffet was excellent, the Italian restaurant was superb, and the Asian restaurant was a pleasure (at least at the hibachi table). Getting the reservations for the restaurants was a different story. The app they provided was unusable, would constantly crash, and was never able to make an actual reservation. True on both android and iphone. As long as your party isn't too big, you can get in without much of a wait. The longest we waited was an hour, and the shortest was 5 minutes. The rooms were well soundproofed, and comfortable. The mini fridge is a cooler, which worked for us, and is typical of most resorts down here. Beds slept well, and there was daily maid service and mini bar refreshers. The resort, as a whole, is crumbling a bit. Paint is peeling, and out of the 4 elevators, at times only 1 was working. Coffee machines at the buffet were constantly broken. The unheated pools were nice, but too cold for us to use this trip (temps dipped into the 70s the week we were there). The swim up bar has shade all day long, which is nice if you're Irish skinned like me. Fair amount of beach chairs available, but they disappear fast. Yes, people just leave their stuff on them for hours at a time while they're off doing something else, but not a day went by where we didn't eventually get one. Beautiful beach. Supermarket down the street if you want to grab something, like an $11 beach chair of your own. Not perfect, but not bad.

2/10 Terrible

Arman

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is all damaged and it’s all dirty
Stayed 3 nights in Mar 2024

4/10 Poor

Steven

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Let me start with the good, very nice beach, decent food, nice staff, good beds. NOW THE NEGATIVE, "DANGEROUS ELEVATORS"!!! My wife and I was on the elevator when it dropped an entire floor TWICE!! The hotel has 4 elevators and only two working and occasionally zero working. NIGHT FROM HELL. There was a wedding on the beach that not only blocked some beach chairs, they played VERY LOUD MUSIC UNTIL 2AM THAT BLASTED ONE SIDE OF THE HOTEL. IT WAS EXTREMELY RUDE AND TOTALLY DISRESPECTFUL TO THE OTHER GUESTS. THEY ACTUALLY TURNED UP THE MUSIC AT MIDNIGHT. The resort is responsible for the extremely loud music. JUST DONT STAY HERE!!!!!!!!!!!!

6/10 Okay

Leann Marie

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Food is decent. Elevators suck. Beach was absolutely gorgeous and amazing
Stayed 7 nights in Feb 2024

8/10 Good

Melanie

Traveled with group
Liked: Cleanliness, staff & service
You seriously can not beat the location of this hotel. It is right at the top, largest beach area, quiet waves, breathtaking! With that being said it won’t take long for you to realize that you must get up at the crack of dawn to “reserve” a beach lounge chair. The hotel has the area to provide more chairs/umbrellas but unfortunately does not. Be sure to spend the extra money to get an ocean view room. You won’t regret it! We were also happy that this was a more family oriented area. Bars close at 11 so not too much late partying. Although the last two days we were here a large temporary structure was put up for a wedding. The construction took all night and a lot of the day. The lounge chairs were removed. It was a very elaborate wedding and the guests of the hotel were restricted from the beach. Our peaceful quiet area was transformed! Service and swim up bar did not disappoint! But again the lack of lounge chairs did! Food and restaurants were a huge disappointment! Difficult if not impossible to get a dinner reservation. But we learned after day two that only the Ayami was worthwhile. Just skip the other two and save yourself the reservation stress. Hotel seems under staffed and workers seem overwhelmed. Great service buts lots of unhappy employees. Concierge was very unhelpful with our needs (dinner reservations and making an outgoing phone call). We got a good price to stay here so all in all I am happy.
Stayed 6 nights in Feb 2024

8/10 Good

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The reason I didn't give it 5 stars was because the food was not good. They have different options that I tried and unfortunately none of them hit the spot. Other than that everything else was great, great view from my oceanfront view room, great drinks and beach access. Just know your best bet is to wake up early to grab some chairs whether it’s by the pools or the beach otherwise you’ll have to lay out on your towel and bake in the sun
Stayed 2 nights in Feb 2024

8/10 Good

Scott

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay, just an older property...cleaning staff did a good job on a daily.