Ratings based on 999 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Primero que nada , el check in super tardado, los baños necesitan reparacion, la comida no es buena, si quieres pedir camarones es un cobro de 600 pesos, el servicio al cuarto cobran 90 pesos, tienes que salirte de la alberca para ir a comer,no te llevan snacks a los camastros, en general muy malo para el precio
Comment from Hotel Management
3 May 2024 by Kurt Reiband E-Concierge, Hotel Management
Estimada Srta. Martinez,Agradecemos sinceramente sus comentarios sobre su experiencia con nosotros. Lamentamos mucho que no hayamos cumplido con sus expectativas durante su estancia. Sus comentarios son muy importantes para nosotros y los tendremos en cuenta para mejorar nuestros servicios en el futuro.Atentamente,
by A verified traveler
Posted 30 Apr 2024
Súper espectaculares mis vacaciones realmente las recomiendo 👍👌
Comment from Hotel Management
3 May 2024 by Kurt Reiband E-Concierge, Hotel Management
Estimada Srta. Collazo,Nos alegra mucho saber que disfrutó de sus vacaciones con nosotros. ¡Gracias por su recomendación y por calificar su experiencia con nosotros! Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Saludos cordiales,
by A verified traveler
Posted 27 Apr 2024
Beautiful
Comment from Hotel Management
28 Apr 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Mr. Maldonado,Thank you for your positive feedback and for rating your experience with us as 5/5. We're delighted to hear that you found your stay beautiful. If you have any further comments or if there's anything we can assist you with in the future, please don't hesitate to let us know.Respectfully,
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Mr. Zendejas,Thank you for rating your experience with us as 5/5. We're glad to hear that you had a positive stay with us. If you have any feedback or suggestions for improvement, please feel free to share them with us. We hope to welcome you back again in the future!Best regards,
by A verified traveler
Posted 26 Apr 2024
This is my 2nd stay at Krystal Cancun and loved it both times, the only thing I didn’t like was the music selection from 15-20 years ago. Everything else was spot on, would definitely recommend.
Comment from Hotel Management
26 Apr 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Mr. Weaver,Thank you for your feedback and for choosing us once again. We're thrilled to hear that you enjoyed your stay overall. Your suggestion regarding the music selection is duly noted, and we'll certainly consider it for future improvements. We look forward to welcoming you back again soon!Best regards,
by A verified traveler
Posted 25 Apr 2024
All the staff were very friendly and the food was very good and the beach was very nice. The only suggestion is that they need live music or a DJ to dance at night. I also liked that DJ Randy and Jhonatan have kareoke some nights it was very good, definitely i recommend this place.
Comment from Hotel Management
25 Apr 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Ms. Valladares,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our staff friendly, enjoyed the food, and liked the beach. Your suggestion regarding live music or a DJ for dancing at night is greatly appreciated, and we will certainly consider implementing this to enhance our guests' experience. We're glad you enjoyed DJ Randy and Jonathan's karaoke nights as well!We look forward to welcoming you back and providing you with another enjoyable stay in the future.Best regards,
by A verified traveler
Posted 24 Apr 2024
Would definitely come back to Krystal Cancún all inclusive, it was beautiful, in a great location and had incredible staff. David and Alexis were two amazing bartenders we had the absolute pleasure meeting. They made the trip so fun and were a big highlight to it :)
Comment from Hotel Management
25 Apr 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Ms. Chin,Thank you for your wonderful feedback! We are thrilled to hear that you had such a great experience at Krystal Cancún All Inclusive. It's fantastic to know that you found the location beautiful and convenient, and that our staff, particularly David and Alexis, made your trip so enjoyable. We will be sure to pass along your kind words to them. We look forward to welcoming you back for another memorable stay in the future!Kind regards,
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
11 May 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Mr. Nunez,Thank you for your feedback. We're pleased to see that you had a satisfactory experience during your stay with us. Should you have any suggestions or comments in the future, please feel free to share them with us.Best regards,
by A verified traveler
Posted 19 Apr 2024
I was skeptical about this resort because of the reviews I read but I was actually pleasantly surprised how much I enjoyed my stay at Krystal Cancun. The location is perfect, close to the clubs/bars strip, taco stands and flea market. I went to celebrate my wife's birthday and let me start by saying they went above and beyond to make her feel special. Kurt who was in charge of the birthday decorations in the room was amazing.He checked with us throughout our stay to see if everything was good. The housekeeping was also great. We would find our room cleaned everyday and new complimentary tequila bottle, champagne bottle and chocolates. This is a small and old resort in need of some renovations but the service was 5star and made up for it.Starting with concierge, very helpful, Elsie, Aracely, Jesus and chef Oscar from Snack Fisheria were great, waiter Jose from Las Velas restaurant was simply a sweetheart, waiters Jorge and Venustiano from Aquamarina were truly our favorites, made us feel very special everytime we would come by for breakfast or lunch. Victoria and the guys from the lobby bar were great and made the best cocktails in the whole resort! The ladies at the spa were amazing and the whole spa experience was truly 5 star treatment. Also Kenya who gave us a great deal for an unforgettable birthday night at Coco Bongo, my wife said it was the best birthday she's ever had! Thank you to all of them, these guys get it.. it was all about exceptional service and hospitality!
Comment from Hotel Management
21 Apr 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Ms. Rodriguez,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at Krystal Cancun and that we were able to exceed your expectations, especially for your wife's birthday celebration. It's wonderful to hear that our team went above and beyond to make your stay special. We'll be sure to pass along your kind words to Elsie, Aracely, Jesus, Chef Oscar, Jose, Jorge, Venustiano, Victoria, Kenya, and the spa team. Your feedback means a lot to us, and we hope to welcome you back for another unforgettable stay soon!Warm regards,
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear M. Carrilo,Thank you for your rating and feedback. We're glad to see that you had a positive experience overall. If there's anything specific we can improve upon to earn that extra star next time, please feel free to let us know. We hope to have the opportunity to welcome you back in the future.Best regards,
