Ratings based on 105 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
no elevator, we were on top floor, one of our room's toilet did not flush, other room had loose sliding balcony door with 1/4" gaps that rattled with wind and let in hot air and noise, located on super busy noisy street, no closet or storage space, exposed drywall, room key worked on multiple doors, grease ants in room, surrounding area had minimal services/restaurants, minimal amenities
by A verified traveler
Posted 26 Jan 2024
Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom.
by A verified traveler
Posted 3 Jan 2024
by A verified traveler
Posted 31 Dec 2023
Very courteous staff and went out of their way to help
Water went out for the evening and even when on the water smelled. Not acceptable
by A verified traveler
Posted 27 Nov 2023
Great staff and good breakfast
by A verified traveler
Posted 7 Jun 2023
Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.
by A verified traveler
Posted 20 Apr 2023
by A verified traveler
Posted 8 Mar 2023
by A verified traveler
Posted 9 Feb 2023 on Hotels
by A verified traveler
Posted 18 Jan 2023
The only reason I didn't leave a lower review is because the staff was so friendly. For what they're charging the water pressure and the shower was terrible, The faucet barely worked. The toilet barely flushed it looked nice inside but nothing worked as it should
