Ratings based on 1,381 Verified Reviews
3.1 Room cleanliness
3.0 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Food was mediocre but the resort, pools and beach were nice.
by A verified traveler from Surrey
Posted 2 May 2024
Great experience.
Comment from Hotel Management
3 May 2024 by Georgina Aguirre, Hotel Management
Dear Inderveer,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are delighted that you had an excellent experience with us and that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Warm regards, Georgina Aguirre.
by A verified traveler
Posted 2 May 2024
Horrible service and very nasty food
Comment from Hotel Management
3 May 2024 by Georgina Aguirre, Hotel Management
Dear Miguel,Let us thank you in advance for taking the time to write about your experience at our hotel. Please be assured that we have forwarded your comments about service and food to the corresponding departments to correct the inconveniences you encountered and improve day by day. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Best regards, Georgina Aguirre.
by A verified traveler from Tampa
Posted 1 May 2024
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Comment from Hotel Management
2 May 2024 by Georgina Aguirre, Hotel Management
Dear Jacqueline,We would like to thank you for sharing your comments with us and with all the team. We are proud to know that the service of our great team exceeded your expectations, we will certainly pass on your kind comments and congratulate them for their excellent work. It was a pleasure to have you as our guest and we hope you can visit us again soon. Best regards, Georgina Aguirre.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by Georgina Aguirre, Hotel Management
Dear Mirna,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by Georgina Aguirre, Hotel Management
Dear DouglasThank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.
by A verified traveler
Posted 1 May 2024
It’s not all inclusive like promise when you get there it’s a catch. You are not allowed to go to many places and if you want to go to many places, you need to add $58 per person air condition to noisy. I couldn’t sleep at night they recycled the food, you are not allowed to go to any bar around the pool if you don’t pay the extra $58 a day per person you’re not allowed to go in the place when I go to guest service they give me a very bad attitude if you don’t pay, you’re not allowed This is my first and last time in this hotel I don’t know if it’s had to do with you or with the hotel but this is the first time in 30 years. I feel so bad in Cancun I felt like I am a stepson that’s not allowed to do nothing over there , they have a different color bracelets and if you don’t wear the right color bracelet, you cannot go nowhere I am coming from very upset
Comment from Hotel Management
2 May 2024 by Georgina Aguirre, Hotel Management
Dear Gabi,Thank you very much for sharing your comments about your stay at our hotel by this means. We regret not having met your expectations, please accept our most sincere apologies for the inconveniences during your stay. Rest assured that we will forward your comments to the corresponding departments to correct these inconveniences and improve our service. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us. Kind regards, Georgina Aguirre.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
2 May 2024 by Georgina Aguirre, Hotel Management
Estimado Alex,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,Georgina Aguirre.
by A verified traveler
Posted 29 Apr 2024
Wonderful staff … BUt The buffet was horrible Hard to get reservations for other restaurants and you need a black bracelet in order to eat at other restaurants so this hotel is not all inclusive
Comment from Hotel Management
30 Apr 2024 by Georgina Aguirre, Hotel Management
Dear Karina,Let us thank you in advance for taking the time to write about your experience at our hotel. We are proud to read your kind comments towards our great team, we will certainly congratulate them for their excellent work. On the other hand, we are sorry for the inconvenience you had with our restaurants and food, we have already talked to our food and beverage department, to enhance the procedures and provide better service, expecting to satisfy all of your needs. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Kind regards, Georgina Aguirre.
by A verified traveler
Posted 29 Apr 2024
Don’t recommend this resort to anyone the food and drinks quality was really bad and all the servers were very rude
Comment from Hotel Management
29 Apr 2024 by Georgina Aguirre, Hotel Management
Dear Hugo,We would like to thank you for sharing your comments with us and with all the team. We are truly sorry for the inconveniences you had with service, food and drinks during your stay, rest assured that we will forward your comments to the corresponding departments to correct these inconveniences and improve our service. We hope you can allow us to welcome you once again in the future to change your perception of us. Best regards, Georgina Aguirre.
