Ratings based on 3,225 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Good Service
by A verified traveler
Posted 2 May 2024
Great experience. Staff was friendly and the atmosphere was amazing.
by A verified traveler
Posted 2 May 2024
Great place
by A verified traveler
Posted 1 May 2024
Last year we stayed at another resort, much bigger that GR Solaris. Comparing these two, here are our findings:
1. GR Solaris was great. I'd say 8/10. The room we stayed in needs a bit of upgrade.
2. Food was good and enough. The 3 available restaurants were great, specially Marco Polo and Rosemarinus. Had amazing food and great time with our family.
3. Compared to the other resort, GR Solaris is limited in activities for kids. They have the kids corner, but not much to do. It's ok, but can be better.
4. Friendly staff. Helpful frontdesk and managers. Liked some shows in the ballroom.
We liked this small resort. We had everything for a great family vacation. Thank you.
Comment from Hotel Management
1 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler
Posted 1 May 2024
Excellent service, the people who serve are very friendly, especially Paco, Cocom, Rodolfo and Monty from the kids club, the shows are very good, they have activities every day, everything was clean, the restaurants with reservations are also very good, the only complaint for reception, since credit card payment did not work and we had to take money at the ATM to pay in cash a fee
Comment from Hotel Management
1 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler
Posted 1 May 2024
Great resort, clean and friendly people all over the place. Entertainment, food and clean pools on the beautiful beach. It has 3 evelators that work fast.
Comment from Hotel Management
1 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler
Posted 30 Apr 2024
The property was very clean & the staff was so friendly & full of positive vibes!
Comment from Hotel Management
1 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler
Posted 30 Apr 2024
Review from someone who has been to 20 all inclusives. This hotel is a great bang for your buck. The food in the buffets are not good at all. The restaurants are better, but hard to reserve as you have to use an app and only make 1 reservation at a time. The place is dated. Overall it was ok would not be back. If you are a foodie, this is NOT a place for you.
Comment from Hotel Management
1 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,
by A verified traveler
Posted 30 Apr 2024
Real good
Comment from Hotel Management
1 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
