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Four Points by Sheraton Cancun Centro

4.0 star property
Hotel with 2 restaurants, near Plaza Las Americas

Choose dates to view prices

Four Points by Sheraton Cancun Centro captures the city's vibrant energy with its rooftop terrace and poolside bar. Travelers appreciate the helpful staff, browse the on-site art gallery, and enjoy international dishes at two restaurants without leaving the property.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Gym
The current price is P4,903
P6,184 total
includes taxes & fees
Nov 28 - Nov 29

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Traditional King Room

1 bedroom, premium bedding, minibar, in-room safe

Traditional King Room

  • Sleeps 2

View all photos for Traditional Room, 2 Queen Beds, Non Smoking, City View

1 bedroom, premium bedding, minibar, in-room safe

Traditional Room, 2 Queen Beds, Non Smoking, City View

8.8 out of 10
Excellent
(19 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
  • 32 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Traditional Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(27 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
  • 32 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
  • 36 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Two Queen Room With City View

1 bedroom, premium bedding, minibar, in-room safe

Traditional Two Queen Room With City View

  • Sleeps 2

View all photos for Deluxe Two Queen Room With City View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Two Queen Room With City View

  • Sleeps 4

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking, City View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe King Room

  • Sleeps 2

View all photos for Junior Suite with City View

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite with City View

  • Sleeps 2

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About the neighborhood

Map
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500

What's nearby

  • Galenia Hospital - 1 min walk - 0.0 km
  • Dubai Palace Casino - 8 min walk - 0.7 km
  • Plaza Las Americas - 11 min walk - 1.0 km
  • Amerimed Hospital - 13 min walk - 1.1 km
  • Royal Yak Casino and Sports Book - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Los De Pescado - ‬15 min walk
  • ‪Cafetería Hospiten - ‬8 min walk
  • ‪Los Chachalacos - ‬14 min walk
  • ‪La Vicenta - ‬14 min walk
  • ‪El Kofi - ‬7 min walk

About this property

Four Points by Sheraton Cancun Centro

Upscale hotel near Plaza Las Americas
Located close to La Isla Shopping Mall and Aquaworld, Four Points by Sheraton Cancun Centro provides a poolside bar, a rooftop terrace, and an art gallery on site. For some rest and relaxation, visit the sauna or the steam room. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. In addition to shopping on site and a coffee shop/cafe, guests can connect to free wired internet.
You'll also enjoy perks such as:
  • An outdoor pool along with free cabanas, sun loungers, and pool umbrellas
  • Buffet breakfast (surcharge), an electric car charging station, and express check-out
  • Express check-in, smoke-free premises, and a front-desk safe
  • ATM/banking services, a computer station, and 5 meeting rooms
  • Guest reviews say great things about the helpful staff
Room features
All 112 rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Free infant beds and free extra beds
  • Recycling and LED light bulbs
  • Bathrooms with showers and free toiletries
  • 42-inch LED TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 350 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • The Eatery Bistro
  • Toastina Sports Bar

Things to do

  • 24-hour gym
  • Art gallery
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (2,121 square feet of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per accommodation, per night, plus a one-time cleaning fee of MXN 50
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 0 per person, per night
The resort fee includes:
  • Beach towels
  • Fitness center access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Parking
  • Pool access
  • Self parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 350 per person
  • Pet fee: MXN 350 per accommodation, per night plus MXN 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8 AM to 8 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Frequently asked questions

Does Four Points by Sheraton Cancun Centro have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM–8 PM.

How much does it cost to stay at Four Points by Sheraton Cancun Centro?

As of Nov 19, 2025, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Cancun Centro on Nov 28, 2025 start from P 4,902.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Points by Sheraton Cancun Centro pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 350 per accommodation, per night. A cleaning fee of MXN 50 also applies. Service animals are exempt from fees.

How much is parking?

Limited spots are available.

What time is check-in at Four Points by Sheraton Cancun Centro?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Four Points by Sheraton Cancun Centro?

Check-out is at noon. Late check-out is available for a fee.

Where is Four Points by Sheraton Cancun Centro located?

Located in Downtown Cancun, this hotel is 0.9 mi (1.4 km) from Plaza Las Americas and within 9 mi (15 km) of Cancun Convention Center and La Isla Shopping Mall. Aquaworld and Delfines Beach are also within 16 mi (25 km).

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Reviews

Four Points by Sheraton Cancun Centro Reviews

8.6

Excellent

9.0

Cleanliness

7.8

Location

9.0

Staff & service

8.6

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 417 out of 766 reviews
Rating 8 - Good. 224 out of 766 reviews
Rating 6 - Okay. 61 out of 766 reviews
Rating 4 - Poor. 35 out of 766 reviews
Rating 2 - Terrible. 29 out of 766 reviews

Reviews

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and staff
Stayed 3 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and pet friendly
Stayed 1 night in Aug 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Great Location to get AWAY$$!!!
Stayed 1 night in Aug 2025

10/10 Excellent

Maksim

Liked: Cleanliness, staff & service, property conditions & facilities
Recommended. Everything is great here
Stayed 4 nights in Jul 2025

8/10 Good

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food in the hotel needs to be better but other than that the hotel was great. Wonderful place
Stayed 4 nights in Jun 2025

4/10 Poor

Oleg

Pool always closed. Sauna out of order. WiFi slow.
Stayed 7 nights in Nov 2025

2/10 Terrible

Linda

Liked: Cleanliness, property conditions & facilities
The management staff is the weak link for this establishment. Not at all concerned with customer service. We stayed there a total of four weeks and couldn’t wait to leave due to the problems that we had and managements unwillingness to fix them
Stayed 7 nights in Nov 2025

10/10 Excellent

MARCELO JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente
Stayed 1 night in Jul 2025

6/10 Okay

Erin

Liked: Staff & service, property conditions & facilities
The property is immediately annexed to the Galenia Hospital where we went for our annual checkups and so it's extremely convenient to stay there, as a corridor leads straight from the lobby to the hospital. The beds are comfy, the amenities are fine. There are nice restaurants and shopping centers that are nearby. The towels are terrible and the bathroom stalls look like they need better cleaning.
Stayed 2 nights in Aug 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay great hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Toriano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing and had good suggestions for the city. The Eatery was probably the best meal we had while in Mexico. Pastor at night and morning staff went above and beyond.
Stayed 1 night in Jun 2025

10/10 Excellent

Samira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Liked: Staff & service
We had a good one night stay before our all inclusive. It’s safe clean and easy ride to hotel district and airport. Nice roof top pool and great staff and clean large rooms.
Stayed 1 night in Mar 2025

8/10 Good

Brian Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool needs a complete retile and was a bit slimy. Bed was comfortable but pillows were old, flat or lumpy. Hotel is clean and quiet and staff were wonderful. Breakfast buffet was quite good and staff were very accommodating. Not a walkable area but Uber is cheap. All in all, a pleasant stay
Stayed 7 nights in Jul 2025

10/10 Excellent

Capri

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel & Wonderful staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Randy

Liked: Property conditions & facilities
Entire property was clean and well kept up. Excellent staff and enjoyable dining.
Stayed 5 nights in Feb 2025

10/10 Excellent

enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, close to the airport and dining options.
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and overall amazing stay!
Stayed 3 nights in Mar 2024

6/10 Okay

Diana

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The bathroom in the room was dirty and dusty, .
Stayed 1 night in Aug 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and very clean hotel.
Stayed 7 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
We enjoy staying here. Clean, nice bathroom with large shower. Not happy with towels in the bathroom this time, they were small, thread baren, and the cleaning lady repeatedly only left one bath towel and one hand towel, but my husband and I were in the room together for 3 days. The pool towels are nice. The food at the restaurant and around pool is delicious
Stayed 3 nights in Jun 2025

10/10 Excellent

Betty

Liked: Amenities
Good services, nice hotel
Stayed 7 nights in Feb 2024

4/10 Poor

fabiola

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
.
Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, beautiful rooms and pool area is wonderful.
Stayed 1 night in Mar 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy staying here before an early flight out of Cancun.
Stayed 1 night in Jul 2022