Ratings based on 2,082 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Very modern, clean. Excellent swrvice. Helpful and friendly staff.
Comment from Hotel Management
14 Jun 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler from Plymouth
Posted 13 Jun 2024
Everything has been per expectations.
Comment from Hotel Management
14 Jun 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 9 Jun 2024
Very pleasant staff and nice room
Comment from Hotel Management
10 Jun 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 7 Jun 2024
Great hotel, loved the breakfast buffet and I especially appreciated the shuttle service both to and from the airport.
Comment from Hotel Management
10 Jun 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by BO, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!First of all please accept our apologies for the inconveniences experienced during your stay.Your input is very valuable and instrumental for the continuous improvement of our services We hope to serve you again whenever your travels bring you back to Cancun. Regards
by A verified traveler
Posted 4 Jun 2024
The “free” shuttle is only an option if you have cell phone coverage to call from the airport. We waited 50 minutes for the shuttle to show up, but finally gave up and wound up paying $40 for a short cab ride to the hotel. Very disappointed because that free shuttle was the reason I booked the hotel.
Comment from Hotel Management
4 Jun 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!We are sorry you were issues; we will work hard to fix the issue about with your stay experience. Thank you for let us know!
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 29 May 2024
Fair hotel to stay, but I’ve stayed in Fairfield in different countries and the cleanliness was completely different
Comment from Hotel Management
29 May 2024 by BO, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!First of all please accept our apologies for the inconveniences experienced during your stay.Your input is very valuable and instrumental for the continuous improvement of our services We hope to serve you again whenever your travels bring you back to Cancun. Regards
by A verified traveler
Posted 29 May 2024
Excellent property! Friendly staff, clean property, nice pool. Had a wonderful meal in restaurant. Convenient shuttle to airport. Highly recommend!
Comment from Hotel Management
29 May 2024 by BO, Hotel Management
Thank you for your stay with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments.Your opinion is very valuable and instrumental for the continuous improvement of our services. Once again thank you for your comments!We look forward to serving you again each time your travels bring you back to Cancun.Regards
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Blanca Ortega, Hotel Management
¡Gracias por su estancia con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea de lo más agradable y agradecemos sus comentarios.
