Ratings based on 478 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
AC was not working properly. The preferred club was a waste of money and not preferred at all. There were no special amenities or accommodations for their preferred club. The upgraded rooms looked outdated and old. There were no towels or seats at the preferred club pool area. They don’t check who is preferred or not. I definitely don’t think it’s worth the upgrade. The only thing that’s good with this hotel is their staff and food. The entire hotel needs an upgrade/ renovation. The lobby looked decent.
by A verified traveler
Posted 19 Jun 2024
The resort itself was very nice and all the workers are very accommodating. The staff made sure to continuously clean every day. The beach right at the hotel was a close walk and pretty water, staff even cleans the seaweed up every chance they get. The bed was extremely comfy and the rooms were clean, decently big and ours even came with a little bench seat and a table (deluxe oceanfront king) for my birthday they even brought up a little cake and a bottle of champagne. The staff was on point with airport transfers, I felt safe the entire time I was there. The pools were nice especially the swim up bar. The drinks were decent (ask for doubles) The resort itself isn’t that big but they make it livelywith karaoke in the downstairs open-sports bar, live music in the lobby bar, the ONLY complaint is the food is very mid. The grilled specialty place (Gaucho Grill) don’t even bother going, worst steak I’ve ever had.. the Portofino as well just did not taste like any Italian I’ve ever had. The Buffet, El Patio Mexican & Himitsu Hibachi was very good! We got Birria Quesadilla & the Pork entree dish from El Patio & the chicken pad Thai from Himitsu! Also keep in mind, they charge $100 a day to be a preferred member (access to an extra pool, access to a separate bar on 1st floor, breakfast at El Patio) DO NOT PAY THE EXTRA! Non preferred members were going in the preferred pool, the breakfast at El Patio is just as good as the buffet & the private bar no one was in. Hope this helps!
Comment from Hotel Management
19 Jun 2024 by eConcierge, Hotel Management
Dear SavannaThank you very much for your positive review of your recent stay at our property. It is a pleasure to know that our staff's warm service exceeded your expectations; your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us. We will share your kind words to our staff, our biggest strength is the warm service that we provide to our guest and that has become a signature of our brand.As a resort that do not use wristbands to identify our guests in order to avoid any distinction our method all the time we ask about room number and name to have access and this policy apply for all the guests, we are sorry if this procedure caused any inconvenience.We will pass your comments in your review, to improve our service in each area. Regarding the quality of the food, we would like to point out that our chefs personally supervise the food that is presented every day to our guests, and the hotel management checks the quality of the buffet and the food temperature every day. Your feedback was communicated to our Food & Beverage Manager, and we will make sure to provide extra training to the team to ensure that all guests receive high quality service that we do pride ourselves on.Once again, thank you for taking the time to write a review on Expedia, your constructive feedback. We wish you all the best in the future, and we hope you will consider staying with us again, as we are confident we can provide a better experience.Best Regards
by A verified traveler
Posted 18 Jun 2024
The beach is the most beautiful beach I’ve been to in Cancun. The food, drinks & service was excellent. They have hospitality rooms to use if you have a later flight or you arrive before check in. During the day they would randomly turn off the music at the pool/beach. The entertainment at night was the best.
Comment from Hotel Management
18 Jun 2024 by eConcierge, Hotel Management
Dear VANESSAIt was our pleasure! On behalf of all of us at Dreams Sands Cancun Resort & Spa, thank you for your review and for choosing our resort for your Mexican getaway. We appreciate your comments highlighting the service, and the beautiful beach we have, we are pleased to know that we are fulfilling one of our objectives, which is, your full satisfaction.Remember that Dreams Sands Cancun Resort and Spa is your second home, and we are already waiting for you.Looking forward to hosting your vacations again!Best regards
by A verified traveler
Posted 17 Jun 2024
Entertainment team (Farid, Daniella, Deanna, Manuel) were excellent. We played volleyball, water aerobics and kayaked.
The restaurant customer service was excellent. The best service! Attentive, friendly and kind. I will miss them all.
8am Yoga class was excellent also.
Comment from Hotel Management
18 Jun 2024 by eConcierge, Hotel Management
Dear FRISHTAThank you for staying at Dreams Sands Cancun Resort & Spa and for taking the time to share your comments on Expedia. It was a pleasure to host your recent gateway. It is a pleasure to know that our staff's warm service exceeded your expectations; your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us. We will share your kind words to our staff, our biggest strength is the warm service that we provide to our guest and that has become a signature of our brand.We appreciate your kind comments and look forward to welcoming you back to Dreams Sands Cancun soon.Best wishes
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
17 Jun 2024 by eConcierge, Hotel Management
Dear DeannaThank you for staying with us, we appreciate you may share your feedback with us to our social media team.We can assure you that we will take the proper measures to prevent recurrences on the opportunity areas you may share with us.We hope you had a safe trip back homeBest regards
by A verified traveler
Posted 14 Jun 2024
Nice property. Great location friendly staff
Comment from Hotel Management
15 Jun 2024 by eConcierge, Hotel Management
Dear Barry We feel very happy that you have chosen Dreams Sands Cancun Resort & Spa as the host of your holiday, and thank you so much for your kind review, it is for us a compliment that you have enjoyed your stay with us and everything we have to offer. From the location to the warm service from the entire staff, we are glad to know that we exceeded your expectations. We are looking forward to welcoming you back at our home in the Mexican Caribbean.Sunny regards
by A verified traveler from Ashland
Posted 14 Jun 2024
Lost power a couple times and no hot water at times
Comment from Hotel Management
14 Jun 2024 by eConcierge, Hotel Management
Dear KatlynThanks for giving us your feedback about your recently stay with us.We are very sorry for the inconvenience, we do take our guest feedback and online reputation very seriously. We aim to exceed our guests expectations, and we are very sorry that on this occasion we failed to do so. Cancun is passing electricity problems and our team are working hard, as always, to improve each detail in your stay.We hope that you will change your mind and provide us with the opportunity to host your holiday again in the future, so we can treat you with the level of excellence that you truly deserve.Best Regards
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
14 Jun 2024 by eConcierge, Hotel Management
Dear AbelThank you very much for evaluating the services of our Resort! We hope to have the pleasure of receiving you very soon.Best regards
by A verified traveler
Posted 12 Jun 2024
Vey Dated property and needs upgrade from the room to the pols, great beach, food was very good.
Staff was great
Comment from Hotel Management
12 Jun 2024 by eConcierge, Hotel Management
Dear BrunoThank you very much for sharing your words with the Expedia community. It is a true pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences that you can take back home.We will share your comments with our staff, to improve each detail mentioned and improve our services.We look forward to hosting your next vacations.Best regards
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
13 Jun 2024 by eConcierge, Hotel Management
Dear VictoriaDear Guest,Thank you for staying with us, we appreciate you may share your feedback with us in our Social Media channels.We can assure you that we will take the proper measures to prevent recurrences on the opportunity areas you may share with us.We hope you had a safe trip back home
