Ratings based on 149 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
We only stayed one night thinking we were just gonna get a cheap hotel. I’m so glad I found this little hole in the wall. It was such a cute place to like home. We will definitely be back.
by A verified traveler
Posted 30 Mar 2024
When I arrived to the hotel, there were nobody in there. Nobody opened me the door. It was a scam, and they stole my money.
by A verified traveler
Posted 27 Mar 2024
We stayed at this hotel as our flight was canceled and rebooked for the next day. Room was large and clean. Security guard onsite at night which made the site feel secure. Neighbourhood was mostly residential and very quiet. Restaurant and convience store nearby.
by A verified traveler
Posted 25 Mar 2024
Esta bien la propiedad si uno no quiere estar en los grandes hoteles de Cancun
Sencillo, practico y buen precio
by A verified traveler
Posted 17 Mar 2024
Quite poor. Owner needs to invest in upkeep more.
Stayed in 2 different rooms, both experiences were the same.
Both rooms: all sheets, towels were very stained and very old
Shower water smelled like sewage
Pool filter was not functioning at all, quite dirty
Mold growing on ceilings
Ceilings cracking and breaking
Pillows were lumps of nothing, and stained
Beds very hard, and stained
Wifi was almost unusable in both rooms
Not very quiet, couldn’t get room to be dark enough
Pros:
No insects / bugs
Decent location, closest beach access is 1.6 km away. Cannot access beach from across the street.
Staff tried their hardest with what they were given. They tried to bleach the sheets and towels, but they are too old to be bleached again.
Cleaning lady did a good job every time, she did everything within her power to make it clean. Reception lady was very nice and helpful.
This place is starting to really get old and broken down, owner does not invest enough in proper upkeep. Will not return.
If renovations are done, it could be a nice place. Or at least get new sheets and towels! It’s gross!
by A verified traveler
Posted 13 Feb 2024
Casa Maraf Hotel is a great value! The location is a short walk from a few food options, and Tortuga Beach and the main Hotel District are also not far!
The location is quiet and safe, and the room has everything you need for a pleasant stay. The staff are incredibly helpful!
by A verified traveler
Posted 6 Feb 2024
I tried calling the property multiple times and no answer. I arrived and no one was there to great me. I waited for someone for almost one hour and at the end I left and did not stay. I need a reimbursement
by A verified traveler
Posted 8 Jan 2024 on Orbitz
Es una propiedad antigua, le falt mantenimiento, muebles y sabanas deterioradas, alberca y patio en mal estado. Ruidoso el personal es amable pero tiene deficiencias la casa que es compartida aunque tienes cuarto independiente te encontraras con vecinos.
by A verified traveler
Posted 3 Jan 2024 on Orbitz
by A verified traveler
Posted 3 Jan 2024
PROS
-Nice front desk staff.
-Very nice and helpful security guards.
-Had a public kitchen.
CONS
-Internet crashes very frequently.
-Only 2 bath towels provided, no other towels.
-Mold behind bathroom sink.
-Did not fill soap dispenser.
-Did not get the room we reserved, ended up with a smaller room.
-Low water pressure in shower.
-Most tours don't pick up from this hotel, but can pick up from hotel across the street.
