Ratings based on 974 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Location is excellent. Easy access to the beach. Great inifnity pool.
by A verified traveler
Posted 13 May 2024
First and foremost the hotel is BEAUTIFUL!! It is an older establishment so keep that in mind when arriving and seeing the architecture. Overall our stay was beautiful, we had a deluxe two bed room with a balcony and patio. But there were some failed advertisements. None of the restaurants listed in walking distance are allowed to be eaten at unless you are a guest at that occupying resort. The only food to eat around is k.19 sports bar or Navíos (there are no Spanish food restaurants so if you’re expecting to get authentic Mexican food.. it will not be on the strip the closest thing you’ll find to it in Americanized.) The spa that is incorporated is not an actual spa.. it’s a singular lady with a massage chair. Enjoyable but not an actual massage more of a rub. Lastly the poolside bar/cafe had a bunch of options, all not really edible/good at all. Please be aware this hotel is not handicap accessible, they have steep ramps to enter reception area but that is it. And keep in mind the poolside bathroom has see through stalls with no locks. Overall the stay was beautiful, it gives a very historic Spaniard vibe but I would def figure out your food accommodations before booking with this hotel!!
by A verified traveler
Posted 12 May 2024
The hotel wasn’t that clean
by A verified traveler
Posted 4 May 2024
Food in the restaurant rate 1-5
5= very good
1= very poor
I will give the restaurant score for food and service 3”
Hospitality of hotel workers 3
by A verified traveler
Posted 29 Apr 2024
It was so pretty …. The grounds were nice….. the staff was super nice especially the young girl at the desk!!But you could update the place a little…..I love Cancún I didn’t want to go back home even though I live in a fantastic city in San Diego,California….. thank you everyone for a great time!!!❤️
by A verified traveler
Posted 21 Apr 2024
The place has a ton of potential but was old and in disrepair. It was comfortable and with the price but I would have really loved the place with a few renovations. Beach was nice and rocky in places.
by A verified traveler
Posted 20 Apr 2024
It’s what you get for the money
by A verified traveler
Posted 17 Apr 2024
Great location, clean and friendly staff
Comment from Hotel Management
19 Apr 2024 by Reservaciones, Hotel Management
Thank you very much for sharing your lovely comments about your experience in Bsea Cancun Plaza. We are glad to see how much you enjoyed your stay with us. Your preference is highly appreciated, and we are happy to learn that you had a truly unforgettable experience. We are truly sorry for the inconveniences encountered; despite them, we hope you had a great stay. Please know we truly hope to see you again and will be looking forward to your next visit!
by A verified traveler
Posted 15 Apr 2024
The beds are not comfortable and the head boards were loose that for every move it hit the wall.
Comment from Hotel Management
19 Apr 2024 by Direccion General, Hotel Management
Thank you very much for sharing your lovely comments about your experience in Bsea Cancun Plaza. We are glad to see how much you enjoyed your stay with us. Your preference is highly appreciated, and we are happy to learn that you had a truly unforgettable experience. We are truly sorry for the inconveniences encountered; despite them, we hope you had a great stay. Please know we truly hope to see you again and will be looking forward to your next visit!
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Mara Villicaña , Hotel Management
Estimado Huésped Agradecemos sus comentarios , seguiremos trabajando para fortalecer nuestras áreas de oportunidad .. lo esperamos nuevamente en Bsea Cancún Plaza ! ! !
