Rydges Canberra Reviews

Dear Lisa,Thank you for taking the time to share your feedback regarding your recent stay at Rydges Canberra. We're glad to hear that you found the overall experience pleasant, but we apologize for any inconvenience caused by the lack of prior knowledge about parking charges.We understand that unexpected charges can be frustrating, and we apologize for any inconvenience this may have caused. We will review our communication processes to ensure that all guests are informed about parking charges prior to their arrival.Thank you for bringing this matter to our attention, and we appreciate your feedback as it helps us to improve our services and guest experience.We hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards,AliDuty ManagerRydges Canberra

Dear Tristan,Thank you for providing your rating. We appreciate your feedback and take it seriously. If there are any specific aspects of your stay that you feel we could improve upon to earn a higher rating in the future, please don't hesitate to let us know. We value your input and strive to make every guest's experience a positive one.Warm regards,AliDuty ManagerRydges Canberra

Dear Heather,Thank you for providing your rating. We appreciate your feedback and take it seriously. If there are any specific aspects of your stay that you feel we could improve upon to earn a higher rating in the future, please don't hesitate to let us know. We value your input and strive to make every guest's experience a positive one.Warm regards,AliDuty ManagerRydges Canberra

Dear Lorella,Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the multiple issues you encountered during your stay at our hotel. It is disheartening to learn that we fell short of meeting your expectations, and we deeply regret any inconvenience and discomfort you experienced.We apologize for the strong smell of perfume you noticed upon entering the hotel and the delay in preparing your room upon check-in. Your concerns regarding cleanliness, including the presence of mould in the shower tiles and dust in the kettle and fridge, are unacceptable and will be addressed with our housekeeping team immediately. Additionally, we regret that you found the bar service to be subpar and that the coffee did not meet your expectations.Your feedback regarding these matters is invaluable to us, and we will take immediate action to rectify the issues you've highlighted to ensure that they are not repeated in the future.We're glad to hear that you found the bed comfortable and clean and that you appreciated the free undercover and secured parking. However, we understand that these positives may not have been enough to offset the overall negative experience you had with us.We sincerely apologize for the shortcomings you experienced during your stay and understand your decision not to return. We hope that you will reconsider and give us another opportunity to exceed your expectations in the future. If you choose to do so, please reach out to us directly, and we will ensure that your next stay with us is nothing short of exceptional.Once again, we apologize for the inconvenience and disappointment caused. Thank you for sharing your feedback with us, and we wish you all the best in your future travels.Warm regards,Ali Duty Manager Rydges Canberra

Dear Jan,Thank you for sharing your feedback with us regarding your recent stay at our hotel. We're delighted to hear that our facilities met your requirements and that you had an overall positive experience.However, we apologize for any inconvenience caused by the issue with the car park boom gate upon departure. Your feedback regarding this matter is appreciated, and we will address it with our team to ensure smoother experiences for our guests in the future.Thank you for bringing this to our attention, and please accept our apologies for any inconvenience it may have caused. Your satisfaction is important to us, and we appreciate your understanding as we work to improve our services.If there is anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly.We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,AliDuty ManagerRydges Canberra