Ratings based on 991 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Colombo
Posted 18 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Nisha, Hotel Management
Dear Muthukumar, thank you so much for taking the time to review us! We appreciate the positive feedback and hope to see you again soon. Kind regards, Mantra on Northbourne Reception
by A verified traveler
Posted 16 Apr 2024
Mantra on Northbourne is a Great Centrally located place to stay in Canberra. Walking distance to all the City attractions and easy bus or tram ride to any outside the city. More than happy to recommend.
Comment from Hotel Management
18 Apr 2024 by Shriya , Hotel Management
Thank you for the amazing review! We hope to see you again soon!
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Katrina, Hotel Management
Thank you for the amazing review! We hope to see you again soon!
by A verified traveler
Posted 18 Feb 2024
I wish they make the parking free
Comment from Hotel Management
19 Feb 2024 by Elan, Hotel Management
Dear Hossein, Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Elan KoiralaFront Office Manager
by A verified traveler
Posted 5 Dec 2023 on Wotif
Rooms are dated gave me a room facing the road and very noisy at night windows are not sound proof so can hear the traffic on the road
Comment from Hotel Management
22 Dec 2023 by Elan, Hotel Management
Dear Olav,Thank you for taking the time to provide us with your valuable feedback. We are sorry to hear that you were disturbed by traffic noise. Our top priority is always to guarantee a pleasant and peaceful stay for our guests, and we are disappointed that we did not meet your expectations in this case. We understand how important it is for you to have a good night's sleep when travelling, and we regret that this was not possible on this occasion. We would like to assure you that we are taking active steps to address any issues regarding soundproofing in our rooms, and as part of our upcoming refurbishment commencing second quarter of 2024, we will be investing further on soundproofing measures. Thank you once again for your review - we hope that despite this experience, you may give us another chance in the future so that we can show you the high standard of service and hospitality our brand is known for.Sincerely,Elan KoiralaFront Office Manager
by A verified traveler
Posted 19 Nov 2023 on Wotif
Booked a room with a Queen and a single, but the single was a very uncomfortable old trundle bed.
Comment from Hotel Management
19 Nov 2023 by Nisha, Hotel Management
Dear Rachelle, Thank you for taking time for your review and we are sorry to hear the negative aspects of your stay, but we appreciate the feedback. We hope next time you stay with us we provide a more memorable experience. Thank you for your review!
by A verified traveler
Posted 19 Nov 2023 on Wotif
Arrived for breakfast 1 hour before finish. Many food options were near empty or empty. Had to aske for more servings
Comment from Hotel Management
19 Nov 2023 by Nisha, Hotel Management
Dear Brian, Thank you for taking time for your review and we are sorry to hear the negative aspects of your stay, but we appreciate the feedback. We hope next time you stay with us we provide a more memorable experience. Thank you for your review!
by A verified traveler
Posted 17 Nov 2023 on Wotif
Comment from Hotel Management
19 Nov 2023 by Nisha, Hotel Management
Dear Wally, Thank you for your review. We hope next time you stay with us we provide a more memorable experience! Kind regards, Reception Team.
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by Nisha, Hotel Management
Dear Eva, Thank you for your review. We hope next time you stay with us we provide a more memorable experience! Kind regards, Reception Team.
by A verified traveler
Posted 12 Nov 2023 on Wotif
Drab and soulless hotel room, stains on carpet, bathroom in bad repair, stains on walls, reception staff robotic. Foyer smelled of cheap chemical fragrance
Comment from Hotel Management
14 Nov 2023 by Nisha, Hotel Management
Dear Jeannine, Thank you for taking time for your review and we are sorry to hear the negative aspects of your stay, but we appreciate the feedback. We hope next time you stay with us we provide a more memorable experience. Thank you for your review!
