Ratings based on 365 Verified Reviews
4.6 Room cleanliness
4.2 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Convenient, clean and walking distance to local shops
Comment from Hotel Management
2 May 2024 by Katrina , Hotel Management
Dear Garth, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel met your expectation! We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future! Warmest regards, Katrina LiHotel Manager
by A verified traveler
Posted 27 Apr 2024
The rooms were spotless and featured a fully equipped kitchen. Additionally, the convenience of having a grocery store right across the street was a major plus.
Comment from Hotel Management
2 May 2024 by Katrina , Hotel Management
Dear Surya, Thank you for sharing your positive experience with us. We are thrilled to hear that you enjoyed your stay here! Providing a clean and comfortable environment for our guests is a top priority, and we are delighted that we met your expectations in this regard.Thank you once again for your kind words, and we look forward to welcoming you back for another pleasant stay in the future.Warmest regards, Katrina LiHotel Manager
by A verified traveler from Charlotte
Posted 23 Apr 2024
We had a great stay! The room was clean, spacious, and the pet-friendly amenities were great!! Wish we were staying longer!
Comment from Hotel Management
23 Apr 2024 by Katrina , Hotel Management
Dear Mackenzie, Thank you for sharing your wonderful feedback with us! We are thrilled to hear that you had a great stay and that you found that the hotel room and facilities meet your expectation! Your kind words mean a lot to us, and it is truly rewarding to know you would like come back! If there is anything else we can do to enhance your experience further, please do not hesitate to let us know.Warmest regards, Katrina LI Hotel Manager
by A verified traveler
Posted 22 Apr 2024
So good having laundry facility in room. Location excellent for university hospital
Comment from Hotel Management
23 Apr 2024 by Katrina , Hotel Management
Dear Pauline, Thank you for choosing to stay with us at Abode Belconnen and we are thrilled to know that your stay was a positive experience! Thank you for the highlights on our in room amenities and glad to know you found our hotel location was convenient for your trip! Once again, we genuinely appreciate your time to leave such a positive review for us and hope to have the opportunity to welcome you back again with another enjoyable stay! Should you need anything, please feel free to reach out to us directly! Kind regards, Katrina Li Hotel Manager
by A verified traveler
Posted 21 Apr 2024
My 3rd time staying in your hotel. Front desk staffs are polite and helpful.
Comment from Hotel Management
23 Apr 2024 by Katrina , Hotel Management
Dear Teck, Thank you for choosing to stay with us once again and for taking the time to share your experience. We are delighted to hear that your stay was a consistently enjoyable experience. We strive to provide exceptional service to all our guests, and your feedback serves as encouragement to our team to continue delivering the high standards of service that we are known for.Thank you for your ongoing supports and look forward to welcoming you back for your next visit! If there is anything we can assist you with during your stay, please do not hesitate to reach out to us.Kind regards, Katrina Li Hotel Manager
by A verified traveler from Kambah
Posted 19 Apr 2024
As always, The Abode Belconnen delivers value for money with a “no fuss” attitude, you get great value for money, and a high standard of service and reliable, well presented accommodation. No surprises, just like the others abode hotels I have stayed at. Oh yes !! Except for the cleaning staff here this morning and Twice at Woden ( last year) who have walked in with no knock , no tentative hello , and 3 times have found me looking like a startled animal in car headlights.. all 3 times naked .. maybe I am a species that is not marked off in their “must spot list “ or management could drum home the point that they are to be quite sure that they are not intruding on a late middle aged male guest who could squeal, have a heart attack or defend himself from the threat of being seen squealing, heart attacking or generally looking like nude startled fauna!!
Comment from Hotel Management
22 Apr 2024 by Katrina , Hotel Management
Dear Craig, Thank you for your continued patronage and for sharing your feedback with us. We deeply apologize for the inconvenience caused by the lapses in our housekeeping team's protocol. Your comfort and privacy are of utmost importance to us, and we regret that this was not reflected in your recent experiences.We are taking immediate steps to reinforce our training procedures to ensure that our staff members adhere strictly to our privacy policies. Your comments are shared with our Woden Team and will be addressed with the utmost seriousness, and we will strive to prevent such incidents from occurring in the future.We appreciate your understanding and patience in this matter. Should you have any further concerns or need anything else, please do not hesitate to reach out to us directly.We look forward to welcoming you back to Abode and exceeding your expectations on your next visit.Warm regards,Katrina Li Hotel Manager
by A verified traveler
Posted 19 Apr 2024
Staff were friendly and very helpful, superbly clean rooms, though the lifts were confusing at first but you’ll get the hang of it.
Comment from Hotel Management
22 Apr 2024 by Katrina , Hotel Management
Dear Sheryl, Thank you for choosing to stay with us and leaving us such a positive feedback! We are thrilled to know that you had a enjoyable stay! On the flip side that we apologize for the inconvenience caused by the lifts arrangement from car park to your room. Hotel has rented Level -3 C20 parking bays for our guests. Unfortunately this is multi-shared parking that the structure is cumulatively more complicated. We appreciate your valuable feedback. Thanks again for choosing us and we hope to welcome you back in the near future! Warmest regards, Katrina LiHotel Manager
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Katrina , Hotel Management
Dear Ganga, Thank you for taking your time to leave this feedback. We are sorry to see that your stay was not as perfect as it should be. If you could spare a moment to provide any additional details regarding your experience, it would greatly assist us in identifying areas for improvement and ensuring that we can address any concerns you may have had. Your feedback is invaluable to us as it help us maintain the high standards of service we aim to deliver to all our guests. Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Please feel free to reach out to us directly if you need anything. Sincerely, Katrina Li Hotel Manager
by A verified traveler
Posted 16 Apr 2024
Overall it’s been good few things leaking washing machine and air con was not working properly for one of the room however they did offer to change the room which we didn’t take the offer. One more thing the room cleaning services must not be daily
Comment from Hotel Management
16 Apr 2024 by Katrina , Hotel Management
Dear Kye, Thank you for taking the time to share your feedback with us. We are pleased to hear that overall your stay was satisfactory.We apologize for the inconvenience caused by the leaking washing machine and the issue with the air conditioning in one of the rooms. Your comfort is our priority, and we appreciate your understanding as we worked to address these concerns promptly. It is reassuring to know that our team was trying their best to assist you during your stay. Regarding your suggestion about adjusting the frequency of room cleaning services, we apologize for the inconvenience caused. We understand your concerns, the daily housekeeping service is always available upon request. We regretted to learn your disappointment that this information was not delivered to you. We will keep working on improving our communication to ensure guests are well-informed of hotel services in the future.Thank you for sharing your thoughts and we hope to have another opportunity to welcome you back with a more positive experience. Please feel free to reach out to us if you need anything! Warmest Regards,Katrina Li Hotel Manager
by A verified traveler
Posted 15 Apr 2024
Great location, very comfortable bed. Good customer service.
Comment from Hotel Management
16 Apr 2024 by Katrina , Hotel Management
Dear Joanne, Thank you for staying with us at Abode Belconnen. It is great to hear you enjoyed your stay with us. Providing exceptional service and comfortable stay are our top priorities, and we sincerely appreciate your feedback! We look forward to welcoming you back in the future on your return to Canberra. Please do not hesitate to let us know if you need anything! Warm regards,Katrina Li Hotel Manager
