Ratings based on 5 Verified Reviews
4.4 Room cleanliness
5.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2023
Perfect place for a large group. Beautiful view and nice recreational areas. Host communicated promptly and hotel staff was very helpful.
by A verified traveler from Carnation
Posted 9 Oct 2023
This property was misrepresented in Expedia's description. "Castle in the Mountains" was not the property's name. It was Green on Green. We went to a different property, putting that name in Google Maps. It took another 30 mins to get to the correct location.
This is a private apartment in the hotel. The hotel was not able to provide any services to us. There was no soap in the apartment in any of the bathrooms, so we had to buy some. There wasn't a hair dryer, and the water turned one person's hair green. There weren't any lights on the very steep staircase. The apartment was generously large and had a nice view of the mountain trees.
The rating Expedia was 10 out of 10. That certainly is not the case. The hotel had some beautiful rooms, but it was generally run down. We only saw five other guests at the facility.
We were excited to stay there and were very disappointed. I wouldn't stay there again.
Expedia needs to look into the description and rating of this property which falsely represents it.
by A verified traveler
Tranquilo e aconchegante!
Posted 26 Oct 2023 on HotelsTranquilo e aconchegante! Dá para fazer refeições. mas como tem ótimos restaurantes e queria descansar, tomei refeições fora. Se sente em casa, diferente de ficar em apenas um quarto. Recomendo principalmente para descansar!
by A verified traveler
Posted 23 Jan 2023 on Hotels
by A verified traveler
Posted 19 Jan 2023 on Hotels
Comment from Hotel Management
22 Jan 2023 by Renato, Hotel Management
Olá, Eduardo.É muito bom saber que a hospedagem agradou e conseguimos oferecer um ambiente aconchegante a todos.Esperamos recebê-los novamente em nosso espaço em Campos do Jordão.Atenciosamente,Renato Ribeiro