Ratings based on 12 Verified Reviews
4.4 Room cleanliness
3.6 Service & staff
3.8 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Very nice hotel area - especially gardens, spacious rooms, hotel has kids playground and outdoor fitness area, enough free parking spaces. Good food, although coffee at breakfast is really bad. Drinks at the bar way below average - not really worth the all inclusive package. Beach could be better taken care of - many stones and looks like they just threw some sunbeds there and that was it. Needs lots of improvements. We kept finding glasses around kids playground, there should be someone who cleans it up. Also no one spoke good enough english so conversation with staff was rather difficult - if you speak french no issue. very big minus for extremely late check in (16:00!!!) although the check out is already at 10!! Pool towels are paid for - ridiculous in a 4 star hotel...
Comment from Hotel Management
5 Jun 2024 by vincenzo, Hotel Management
Gentle ClienteThank you so much for sharing your experience at our facility. We are happy that you enjoyed the rooms and the greenery. We are sorry to hear that your experience with some services did not live up to your expectations. We take your feedback seriously and will work to improve this aspect. We hope you give us another opportunity in the future to show you our improvements.Best regardsGM Viola Vincenzo
by A verified traveler
Super disappointment
Posted 13 Aug 2023 on HotelsWe had to spend €5 per towel and was not able to eat a single thing between 2pm and 7pm. Food was inedible and low quality. Super mass and the pool smelled funny.
by A verified traveler
Posted 30 May 2023
This resort is a family friendly resort that seems to cater to French, Dutch, and German tourists.
Starting with the positives, the decor is well done. The lobby and common areas are well appointed. The reception staff were very friendly and helpful. Aurora in the restaurant in the morning deserves special recognition for her warmth and accommodating attitude. The massage with Michele was superb.
Now to the negatives which unfortunately outweigh the positives. We’ve traveled many places in Sicily and easily find good food. Unfortunately the food here is well below Sicilian standards. Breakfast never varied over our four night stay. No salumi selection (only turkey meat and Swiss cheese). For hot food only crepes or omelette with cheese (no additions). Coffee was instant, brewed coffee extra. There was a party every night with loud music, so much so we had to raise the volume of our TV. The parties ended at midnight. The safe in our room did not function but we decided not to request a repair.
It is billed as a four star resort but that is generous. If you’re a family looking for activities to occupy your children day and night then this might suit you just beware the food will not be at the level Sicilians are known for.
by A verified traveler
Posted 25 Sep 2022 on Hotels
by A verified traveler
Posted 9 Oct 2023 on Hotels
Très bon hôtel propre et confortable
by A verified traveler
Posted 9 Sep 2023
Wir waren für zwei Wochen auf Sizilien und auch in diesem Hotel! Das Personal war super lieb und sehr zuvorkommend! Die Sauberkeit des Hotels war super! Die Anlage ist super gepflegt worden! Das Frühstücksbüffet war mehr als ausreichend mit viel Auswahl. Das Resort liegt etwas abgelegen, daher wäre ein Mietwagen sehr von Vorteil, tut aber der Schönheit des Hotels keinen Abbruch!
Wir kommen definitiv wieder!
Vielen Dank!
by A verified traveler
Would not go back
Posted 4 Jun 2023 on HotelsThis hotel is probably great if your intention is to be at the hotel 24/7, eat buffe and attend their activities. It could be located in any tourist place in the world as it is no signs of you being in so Sicily once you check in here. We arrived at 9.30 pm and then the restaurant was already closed (very early for Italy), the staff was not at all helpful to find a restaurant close by where we could go, closest restaurant was about 10 min drive so would recommend to have a car if you intend to see anything outside of the hotel. Staff does not speak English very well so it was useless calling the reception to ask for things (we tried to ask for an iron board without success). However, the rooms are clean and nice.
by A verified traveler
Posted 12 May 2023
The hotel is new and clean, staff is nice. We‘d recommend not using disposable cups at the pool and having fresher, healthier food. Also, please have real coffee for breakfast instead of instant coffee.
by A verified traveler
Relax
Posted 26 Aug 2022 on HotelsEsperienza da ripetere
by A verified traveler
Posted 23 Jul 2022
Sehr schönes sauberes Hotel und sehr zuvorkommendes Personal. Die Anlage ist wirklich toll und super gepflegt. Auf den Zimmern gibt es leider weder Gläser noch einen Wasserkocher oder Flaschenöffner.
